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Flik Hospitality Group

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What makes FLIK click

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

Job Summary

Overview:

We are seeking an organized, detail-oriented Retail Specialist Manager to oversee the daily operations of our eCommerce warehouse and ensure the smooth, accurate fulfillment of customer gift basket orders. This is a key role in our growing eCommerce business, responsible for ensuring on-time shipping, maintaining inventory levels, and managing a small team of packers making gift baskets. This is a "test and learn" pilot program so expect varying duties as the initial fulfillment operation is set up and volume ramps over several months.

Key Responsibilities:

• Oversee the fulfillment process, managing a team of two fulfillment associates who will be responsible for picking, packing, and preparing gift basket orders for shipment.

• Ensure the accuracy of all orders being packed, verifying contents, and minimizing errors.

• Ensure all orders are packed and ready for UPS pickup on time daily.

• Manage and track inventory of goods, ensuring accurate counts and proper storage.

• Batch and print labels and packing slips using Shopify and ShipStation for efficient order processing.

• Mark orders as shipped in Shopify and update order statuses as needed.

• Monitor inventory of packing materials (e.g., boxes, tape, bubble wrap), reorder supplies, and forecast future needs to ensure no disruptions in the fulfillment process.

• Maintain a clean, safe, and organized work area, understanding and enforcing safety basics.

• Handle customer service issues related to fulfillment, tracking, and shipping delays, and keep detailed records of customer service cases.

• Track all customer service inquiries for analysis related to damage, quality, accuracy, etc.

• Plan pre-packing of popular order types to stay ahead of holiday curve.

• Collaborate with other departments to optimize fulfillment processes and improve customer experience.

Requirements:

• Strong organizational and time-management skills, with the ability to prioritize tasks and meet deadlines.

• Ability to manage and forecast inventory and supplies, with experience in reordering stock.

• Excellent attention to detail and a commitment to accuracy in all tasks.

• Customer-service oriented with strong problem-solving skills.

• Punctual and reliable with a track record of ensuring timely order fulfillment.

Preferred Qualifications:

• Experience managing or supervising a small team.

• Experience with UPS shipping and logistics processes.

• Ability to identify areas for process improvement and implement changes.

Apply to Flik today!

Flik is a member of Compass Group USA

Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Flik maintains a drug-free workplace.

Associates at Flik Hospitality are offered many fantastic benefits.

• Medical

• Dental

• Vision

• Life Insurance/ AD

• Disability Insurance

• Retirement Plan

• Paid Time Off

• Holiday Time Off (varies by site/state)

• Associate Shopping Program

• Health and Wellness Programs

• Discount Marketplace

• Identity Theft Protection

• Pet Insurance

• Commuter Benefits

• Employee Assistance Program

• Flexible Spending Accounts (FSAs)

  Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf) for paid time off benefits information.

Req ID: 1374591

Flik Hospitality Group

Shane Tirpak

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