Job Information
Dubai Holding Spa Intern - Jumeirah Mallorca in Spain, Spain
About Jumeirah & the Hotel:
Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.
Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.
As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.
Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.
Jumeirah Mallorca is located on a cliff and surrounded by pine forests looking over the fishing town of Port Soller. Its 121 spacious guestrooms and suites, all with private terrace or balcony, enjoy stunning views of the port, the Mediterranean Sea and the impressive Tramuntana mountain range, a UNESCO Heritage site. The hotel offers two restaurants, four bars, two swimming pools and a Talise Spa. The hotel is divided into eleven low-rise structures ensuring that visitors experience a truly exceptional and natural environment.
About the Role:
An opportunity has arisen for a Spa Receptionist Trainee position with our Spa Department in Jumeirah Mallorca.
The main duties and responsibilities of this role:
As the first point of contact with Club Members and hotel Guests, reception colleagues should provide a friendly welcome and the highest level of efficient service in order to meet any needs of members.
To courteously welcome all members to the Spa on each visit.
To ensure that all members "sign in" correctly providing all the necessary details.
To ensure that attendance data of residents is accurately recorded in the members file.
To ensure the telephone is answered promptly and courteously using the correct manner as laid down in the 'Operations Manual.'
To be a primary source of information about the Spa and the Hotel to all members.
To know and make use of all the standards of Jumeirah
Spa Reservations by telephone and email.
Selling Spa Treatments, -products and items from the spa Boutique.
Use of the Spa Program (bookings, bills,etc.)
Explain the spa and gym facilities and give the clients a little walk around.
About you:
The ideal candidate for this position will have the following experience and qualifications:
Qualification
- Studies related to hospitality
Experience
- Previous related experience is a strength
Skills
Excellent level of English
Friendly, approachable and professional
About the benefits:
Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brand in the hospitality industry. This includes excellent training and development opportunities, uniform, laundry services, meals during working hours and retail leisure discounts. We also provide accommodation for our trainees.
