Job Information
Corewell Health Technical Analyst in Southfield, Michigan
Job Summary
Working under minimal supervision, and employing exceptional customer service, responsible for the support of client, clinical and medical technologies, and their related systems. Collaborates with care providers, end users and other Digital Services (DS) teams, and may perform workflow analysis, process improvement, communication/education, requirements definition, testing, installation, replacement, troubleshooting and problem resolution. Ensures alignment with regulatory, biomedical and DS standards by applying knowledge of care processes, workflows, systems, and safety risks for all areas of assigned location(s). May also serve as the primary point of contact for end-user problem identifications and helps drive problem resolution. Documents workflows, problems, resolutions, and DS procedures. May also perform care provider and end-user trainings. Competent to work in most areas of client, clinical and medical technologies, and systems, but requires instruction and guidance in others.
Essential Functions
Working with a variety of care providers, end-users, and DS teams, while ensuring alignment with regulatory, biomedical and DS standards, support client, clinical and medical technologies and their systems through device, application and workflow analysis, process improvement; communication/education; requirements definition; navigation; recommendations; installation; replacement and problem resolution.
Documents workflows, problems, resolutions, and DS procedures.
Functioning as primary point of contact for end user problem identification and as collaborative liaison to any/all DS teams, helps drive problem resolution. Understands and applies event correlation/log analysis, failure analysis/reporting, root cause analysis and risk assessment.
Participates in process improvement efforts, projects, testing and evaluation of new clinical systems, and implementation of prototypes.
Understands the patient safety is the highest priority and provides a role model in customer service excellence to customers, less experienced team members and DS as a whole.
Makes opportunities to expand skills by learning from those more experience, and shares knowledge by coaching less seasoned Technical Analysts.
How Corewell Health cares for you
Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here (https://careers.corewellhealth.org/us/en/benefits-new) .
On-demand pay program powered by Payactiv
Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
Optional identity theft protection, home and auto insurance, pet insurance
Traditional and Roth retirement options with service contribution and match savings
Qualifications
Required
Associate's Degree /Technical school or equivalent
2 years of relevant experience in the field
Preferred
Bachelor's Degree or equivalent
3 years of relevant experience in the field
Experience troubleshooting and supporting Epic Builds
Experience supporting client, clinical and medical technologies and systems
Experience in event correlation/log analysis, failure analysis/reporting, root cause analysis, risk assessment and troubleshooting
About Corewell Health
As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.
Primary Location
SITE - Beaumont Service Center - 26901 Beaumont Blvd
Department Name
Technical Field Services - CHE Ambulatory
Employment Type
Full time
Shift
Day (United States of America)
Weekly Scheduled Hours
40
Hours of Work
8:30 a.m. to 5:00 p.m.
Days Worked
Monday to Friday
Weekend Frequency
N/A
CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.
Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.
Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.
An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.
You may request assistance in completing the application process by calling 616.486.7447.
