Job Information
GXO Logistics Supply Chain, Inc. Tech II, Deskside Support - 2nd Shift in Southaven, Mississippi
This is a Job Description for a ââTech II, Deskside Supportâ - 2nd Shift in Southaven, Mississippi
Summary:
At GXO, we're constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you'll have the support to excel at work and the resources to build a career you can be proud of. 2nd Shift: Monday-Friday, 4pm - 12:30am. We're transforming logistics through technology, investing hundreds of millions of dollars every year in IT. As Deskside Support Technician II, you will be responsible for supporting and troubleshooting the GXO end-user environment, and for executing device life cycle management activities, including provisioning, fulfilling, deploying, supporting, and dispositioning assets. Become a part of our rapidly growing, dynamic team and we'll give you the tools and support to build a rewarding career.
Duties & Responsibilities:
Troubleshoot and resolve Tier 2 and 3 escalated technical issues. Maintain and manage workload through computerized ITSM ticketing and tracking system. Troubleshoot hardware, software and networking issues on laptops, PCs, thin clients, and mobile devices. Use SCCM, Active Directory, and other diagnostic and remediation utilities to identify, diagnose and correct issues. Support, troubleshoot and train end users on Microsoft Office applications, including Office 365 email and Outlook
Requirements
and Qualifications[]{#Hlk142289191}[]{#Hlk142304825}
: 1 year of experience supporting end-user equipment and telephony equipment. Experience installing, troubleshooting, building, and deploying desktop computers in a warehouse Or supply chain environment.
Equal
Opportunity/Affirmative Action Employer.
