Easter Seals Jobs

We’re seeking someone to join our team as a Client Service Platforms Director in Operations to manage the large-scale technology and operational programs related to the Contact Center and Service Platform.

In the Operations division, we partner with business units across the Firm to support financial transactions, devise and implement effective controls and develop client relationships.

This is a Team Specialist position at Director level within Client Services and Relationship Management which manages internal and external client relationships, engages in client service activities, optimizes the client experience, and manages vendor/external business partner relationships.

Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions, and individuals around the world achieve their financial goals.

Morgan Stanley Salt Lake has been rooted in the community since 1997 and supports the Firm’s global Wealth Management, Operations and Technology divisions. With the recent acquisitions of E*TRADE and Solium, Morgan Stanley super-charged its Wealth Management and Corporate and Institutional Solutions businesses to deliver a firstclass experience for investors, traders and institutional clients and participants. Our talented teams have established strategic centers of excellence and earned multiple awards, including J.D. Power Customer Service Certification for more than 5 years. We proudly give back to local nonprofit organizations in Salt Lake by offering up our unique skillsets, thousands of volunteer hours and dedicated financial support.

Interested in joining a team that’s eager to create, innovate and make an impact on the world? Read on…

What you’ll do in the role: - Serve as a subject matter expert within functional area, working with Team Manager to manage processes, risks and/or projects, proposing and implementing improvements/changes - Act as key problem solver for area or expertise, applying detailed knowledge to address unique or novel situations, recognize risks and draw out key issues - Coordinate work, train and develop other team members where required, including task allocation, and project contribution - Collaborate with stakeholders in the Field, Operations, IT and the Business to define, analyze and deliver strategic Technology and Operational processes

#LI-AC1

What you’ll bring to the role: - Ability to lead by example, work with drive and determination, and put forward challenging views to senior levels - Comprehensive knowledge and understanding of functional area and operational/compliance policies and procedures of their team - Ability to operate independently across the majority of day-to-day responsibilities - Culture carrier across Operations, embracing the Firm's core values and acting as a role model - Project Management discipline experience beneficial but not required - Ability to develop strong working relationships with Business and Technology counterparts - At least 4 years’ relevant experience would generally be expected to find the skills required for this role

Role is Hybrid and will require in office attendance 3 days/week.

Also open to candidates who would be able to work a Hybrid schedule in our Columbus, Ohio office.

Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.

It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).#LI-AC1

Job: *Other

Title: Client Service Platforms Director (AVP)

Location: Utah-South Jordan

Requisition ID: 3256430

Other Locations: Americas-United States of America-Ohio-Columbus