Job Information
Indiana University South Bend Student Services Coordinator in South Bend, Indiana
TITLE: Student Services Coordinator
DEPARTMENT: Registrar
SALARY: $17.84/hour $37,107.20/annual
GENERAL RESPONSIBILITIES:
Assists with administrative needs related to the daily operations, planning, and implementation of various or multiple student services initiatives. Performs duties such as attending a front desk, answering phones, responding to email, scanning and storing documents, and delivering messages and mail.
Serves as a liaison to campus partners for cross-departmental student services initiatives, providing information, securing space reservations, scheduling planning meetings, and providing necessary documentation.
Provides assistance to student participants, stakeholders, faculty and/or staff; acts as a resource by analyzing information, providing documentation, and preparing reports. Accurately maintains electronic records and databases.
Provides directions, support, and information to student organization representatives and other visitors to the department.
Assists with training and gathering of student feedback. May prepare and disseminate handouts, presentations, or other materials.
May assist with ordering or creation of promotional materials for student organizations or departmental needs.
May provide guidance to other Student Professionals and Student Services Coordinators.
DEPARTMENT-SPECIFIC RESPONSIBILITIES:
In-person during regular office hours.
Coordinates the Advance College Project (ACP) process on campus.
Works with IU ACP Office and local high schools for updates on ACP students and support in the maintenance of classes, registration, and grading of this student bloc.
Maintains a strong level of communication between IUSB and IU ACP office.
Processes enrollment for special student populations including ACP, ESL, IUOCC and NICE.
Provides support to academic units and the campus community to facilitate custom reporting, data fulfillment, special enrollment, and schedule of classes support.
Performs public and confidential inquiries for student, administrative, faculty, staff, and outside agency personnel in providing information and verifying data.
Assists in all student enrollment processes, including student registrations, cancellations, and withdrawals including ATCC, reinstatements, and Pass/Fail and audit requests.
Facilitates inter-campus transfers and returning student enrollments.
Investigates student inquiries and problems and refers inquiries to the appropriate university staff or office when necessary.
Processes transcript and diploma requests and distribution.
Other duties as assigned.
REQUIRED QUALIFICATIONS:
H.S. Diploma or equivalent (such as HSED or GED) required.
2 years of experience in an office environment, higher education, or related field required.
REQUIRED SKILLS:
Proficient in English written and verbal communication skills
Maintains a high degree of professionalism
Demonstrated time management and priority-setting skills
Demonstrates a high commitment to quality
Possesses flexibility to work in a fast-paced, dynamic environment
Highly thorough and dependable
Demonstrated ability to maintain confidential information
Demonstrated customer service skills
Commitment to working with people of diverse backgrounds and demonstrated cultural competency.
PREFERRED SKILLS:
Organizational skills
Attention to detail
Proficiency in MS Office Software, student information systems, and common database applications
Strong cross-cultural skills are essential
Knowledge of Excel to create and modify reports
Ability to learn Software Systems
Friendly and service-oriented
APPLICATION REQUIREMENTS:
1) To be considered for this position, you must submit a resume at the time of application. 2) Open Until Filled. Apply at: https://jobs.iu.edu
