Job Information
jiffy lube Automotive Service Advisor-Writer / Quick Lube in Somerset, New Jersey
Automotive Service Advisor-Writer / Quick Lube
Somerset, NJ (http://maps.google.com/maps?q=1503+Route+27+Somerset+NJ+08873)
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Description
Customer Service Advisors “CSAs’ are responsible for creating a positive guest experience, customer retention, and providing the highest level of customer satisfaction. They provide service recommendations and communicate any special circumstances that impact overall satisfaction. The service advisor must be able to analyze, comprehend and recommend financial objectives that increase sale and service results energized by face-to-face interaction with guests. This is an important job in our Jiffy Lube stores and critical to our success. And every J-Team member receives comprehensive training from Jiffy Lube University, our award-winning training program. We even offer Ace Accreditation of up to 32 college credits for completion and certification of Jiffy Lube University courses.
Full-Time Perks
Starting Rate of Pay [$18-$19] Hour
Medical & Dental Insurance
Paid PTO (personal time off) & Holidays
Uniforms, Advancement, Company Discounts
Flexible Work Schedule, a Great Team Environment, and more….
Qualifications
Previous experience is essential and requires a minimum of 1-year working for a dealership, automotive shop, tire center or quick lube. Simply put, we're looking for people who can provide exceptional customer service.
Job Duties Include, but are not limited to…
Provide Jiffy Lube Guests’ with exceptional and world class customer service
Understanding the full range of Jiffy Lube products and services
Accurately capturing guests’ product needs and providing updates throughout the process
Offering our guests options that are tailored specifically to their automotive needs
Giving impartial advice to ensure that our guests are aware of Manufacturer time and mileage recommendations
Assisting Techs perform Jiffy Lubes’ Signature Service oil change and servicing filters, fluids, wipers, tire rotations and other minor services
Once you’ve become certified, you will be eligible for advancement opportunities and training in other positions [Supervisor-Key Holder and Assistant Manager].
Core Qualities and Traits
Setting goals and objectives to meet and exceed all expectations
Continually learning and developing skills to meet all challenges
Building strong relationships, providing world class customer service
And rolling up your sleeves and leading by example to motivate and inspire
Physical Qualifications
Service Advisors must expect to stand for long periods of time on hard surfaces, like concrete or metal, and expect to work in an environment in which you may frequently experience hot and cold temperatures, loud noises, and exhaust fumes.
Other physical qualifications include…
Must be able to lift and move work-related items up to 50 pounds
Must be able to push, pull, lift, and bend at the knees and waist, twist body at the waist, raise and hold arms overhead, and turn head-neck-shoulders as needed
Requirements
Excellent problem-solving and critical thinking skills
Energetic, hardworking, and able to multi-task
Show initiative, responsibility, and must be reliable
Good interpersonal and communication skills
A positive attitude, strong work ethic, and a team player
Must have a valid driver’s license and authorized to work in the U.S.
Complete all required training courses through Jiffy Lube University
Salary Description
$18 to $19 per hr + commission
