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Sr. Trainer I for an online gaming company

Training & Quality (https://jobs.concentrix.com/job-search/?category=Training & Quality)

Location

Sofia, Bulgaria

Apply Now (https://apply.concentrix.com/global/en/apply?jobSeqNo=CONCGLOBALR1541811EXTERNALENGLOBAL&step=1&utm_source=none)

Job Title:

Sr. Trainer I for an online gaming company

Job Description

The Sr. Trainer I is an experienced and skilled trainer role that is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and maintaining certification in the Trainer Certification Program (EVOLVE), assisting support for the development of Program Ready Trainers/Trainer I, curriculum review and modification as needed, and evaluation of training programs using various feedback methods. The Sr. Trainer will be responsible for the successful knowledge transfer from another site and setting the training framework.

Essential Functions/Core Responsibilities

• Responsible for the successful knowledge transfer and framework application

• Responsible for student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations

• Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment

• Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities

• Accountable for achieving individual training performance metrics

• Support and partner with Operations to transition of agents from training to production environment, ensuring competency levels meet business needs (where required)

• Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations

• Maintain the training equipment and the classroom

• Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients

• Measure the effectiveness of training programs using various feedback methods – focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation

• Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis

• Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures

• May be required to provide written evaluations of trainers’ performance and review with manager on a timely basis

• Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills

• Analyzes possible solutions using standard procedures and principles

• Builds knowledge of the organization, processes and customers Solves a range of straightforward problems

• Receives a low level of guidance and direction

Candidate Profile:

• Significant training and coaching experience

• Excellent communication skills, both written and verbal (English - C1 level required, Bulgarian).

• Understanding of sports and online betting is desirable.

• Ability to effectively present information to internal and external associates

• Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment

• Demonstrated ability to take initiative and ownership with focus on continuous improvement

• Excellent attention to detail

• Strong customer service disposition and sense of professionalism

• Solid understanding of the organization's business operations and industry. Demonstrated business acumen

• Advanced Microsoft Office knowledge

• German language would be an advantage

• Availability tooccasionallyworklate and weekend shifts

Career Framework

• Requires in-depth knowledge and experience

• Solves complex problems; takes a new perspective using existing solutions

• Works independently; receives minimal guidance

• Acts as a resource for colleagues with less experience

Location:

BGR Sofia - Advance Business Center

Language Requirements:

English (Required)

Time Type:

Full time

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Apply Now (https://apply.concentrix.com/global/en/apply?jobSeqNo=CONCGLOBALR1541811EXTERNALENGLOBAL&step=1&utm_source=none)