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What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

About the SAP Internship Experience Program

The SAP Internship Experience Program is SAPs global, judicious, paid internship program that provides university students with opportunities to find purpose in their careers.

Three reasons to intern at SAP

1. Culture of collaboration: meet with mentors, make new friends across the globe and create an empowered personal network.

2. Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.

3. Gain visibility: with SAP Internship Experience Program in your title, youll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

What youll do:

Position Title: SAP iXp Intern - SuccessFactors Cloud Support

Location: So Leopoldo, RS - Brazil (hybrid)

• Assess and resolve reported incidents by means of knowledge databases and/or verifying customizing entries or hardware parameters

• Root Cause Analysis of reported incidents

• Create knowledge documentation, perform knowledge sharing, moderate forums, etc.

• Participation in global projects around support processes, infrastructure requirements and quality assurance

• Report errors to Development

• Provide consulting for customers on procedural issues and queries

• Monitor and enable SLA fulfillment via queue monitoring.

What you bring:

Were looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

• You relish working on meaningful projects and are energized by lifelong learning.

• Good written and verbal communication skills;

• Good presentation skills;

• Undergraduate students in IT/Computer Science, Business, or related areas (from the 2nd semester or later or to complete the graduation in approximately 24 months);

• Proficiency with PCs and desktop software knowledge with Business Processes would be a benefit;

• Bias for action and initiative;

• Problem-solving/discernment skills;

• Systematical, communicative, and creative focus;

• Flexible approach working in teams as well as environments;

• Advanced English, Spanish is an advantage.

Meet your team:

Our Product Support organization is looking for an intern to join the SAP SuccessFactors team who is driven by a desire to provide our customers with outstanding technical customer service. The primary responsibility is to assist our customers in resolving issues related to the implementation, deployment, functionality, and usage of SAP SuccessFactors Products.

We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

Our inclusion promise

SAPs culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: Careers@sap.com .

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID:399203| Work Area: Customer Service and Support| Expected Travel: 0 - 10%| Career Status: Student| Employment Type: Limited Full Time| Additional Locations: