Job Information
United Distributors, Inc. Accounts Receivable/Customer Service Manager in Smyrna, Georgia
Accounts Receivable/Customer Service Manager
Job Details
Job Location
GA Smyrna 01 - Smyrna, GA
Description
About United
United is the largest beverage alcohol wholesaler in both Georgia and Alabama. With two members of the fourth generation of the Hertz family involved in leadership roles, United is one of the 2-3% of family businesses that are able to successfully transition beyond the third generation. The Hertz family remains focused on growth, leveraging its most distinct market advantages in order to maintain its upward momentum. Its talented and innovative team of sales representatives and brand builders has the unique ability to recognize synergies between all three categories of alcohol, making it possible for United to grow its product portfolio and business successfully in Georgia and beyond.
Want to get in on the fun…We’d love to have you!
The Customer Service Manager ensures effective and efficient operation of the Customer Service Department, including supporting our customers, sales associates, and delivery associates with any customer-oriented needs. This position oversees the handling of customer payments, licenses, credits, and pricing, while also supporting the Customer Service Representatives.
Qualifications
Must be 21 years or older
Bachelor’s degree or Associate’s degree from an accredited college or university; or High School Diploma or GED plus three (3) or more years related experience in business or related field
5 years of customer service/AR experience.
3 years of experience in a leadership / supervisory role
Effective communication skills
Responsibilities
Act as an escalation point to answer phone calls from customers, sales associates, and delivery associates and provide support
Oversee FINTECH and other electronic payments to ensure payments are processed in a timely and accurate manner
Enter Fintech data into Encompass
Oversee set up of new customers and update of customer licenses in Encompass
Apply credits to customer’s accounts
Investigate pricing issues and make corrections
Bill sample requests
Process customer checks
Processes billing for monthly transfer charges
Handle returned check payments
Bill glassware requests
Complete occasional billing of sales orders
Manage and mentor the CS team, fostering a culture of accountability, collaboration, and continuous improvement.
Identify training needs and provide development opportunities to build team expertise.
Perform other duties as assigned
Competencies
Problem Solving
Professionalism
Relationships
Self Awareness
Conflict Management
Communication
Critical Thinking
Collaboration
Positive Attitude
Working As a Team
Flexibility / Multi-Tasking
Willingness to Learn
Critical Skills
Time Management
Proficient in Microsoft Office and other United technology
Proficient in the use of a calculator
Working knowledge of copiers, scanners, fax, and other office machines and equipment
Working Conditions
Normal office environment
Maintains a clean work environment by keeping desk and work area neat and clean
Physical Requirements and Essential Functions
Regular, reliable attendance required
Able to talk, hear and use telephone
Able to sit for extended periods
Able to use hands and fingers and use computer for extended periods
Specific vision abilities that include close vision
Able to occasionally lift supplies or materials (3-5 lbs or less)
Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact accommodations@udiga.com or call 800-381-9947 for assistance with an accommodation.
