Job Information
Security National Bank Customer Service Representative PT in Sioux Falls, South Dakota
Are you looking for a position with a company where you can make a difference?
At Security National Bank, if there is one belief we hold together as a team, its that everything matters. From the words we say, to the way we dress, to the decisions we make and the actions we take - every single thing we do matters. Why? Because we recognize the inherent value of each individual, and the potential of what each person can become. We realize every one of lifes interactions is an opportunity to help someone reach that potential. This is why we treat even the smallest details of life and banking with careful thought and attention. If you aspire to do the same, wed like you to advance your career with us at SNB.
As a Customer Service Representative (Bank Teller), you are the Banks front-line ambassador in delivering stellar customer service. CSRs are a critical role for the Bank and represent our brand. Successful CSRs have a calm confidence, yet are outgoing and engaging. The ideal candidate for this position has a head for numbers, great organizational skills, and meticulous attention to detail. CSRs process large sums of money and multiple transactions per hour, so its imperative they work accurately, quickly, and with a smile. Our CSRs develop lasting relationships with our customers and promote other bank services and products through referrals.
The Bank provides an excellent professional work environment where people truly enjoy coming to work each day. We are looking for a team-oriented individual with a can-do attitude who can proactively step up and offer assistance when needed. Security National Bank provides the training and professional development you need to build a strong foundation for a successful career in banking.
JOB DESCRIPTION:
- Provide the highest level of service to every customer.
- Maintain a cash drawer including taking in/giving out cash and balancing.
- Accurate and efficient processing of transactions.
- Receive loan, safe-deposit box and credit card payments.
- Process cash services.
- Redeem U.S. Savings Bonds.
- Identify customer needs through qualifying questions and refer appropriate services, products and digital options.
[Required for this position: Excellent customer service and problem resolution skills. Excellent attention to detail, understanding of banking, ability to identify missing items, advanced organizational skills, ability to work under deadlines, independent thinking, analytical skills, self-motivation, strong oral and written communication skills, and demonstrated teamwork.
[EDUCATION AND EXPERIENCE:]{arial",sans-serif"=""}]{arial",sans-serif"=""}
High school diploma or equivalent
Cash handling experience
Customer service experience
Accuracy and meticulous attention to detail required
Excellent oral, written, and interpersonal communication skills
Ability to navigate multiple computer systems and programs with working knowledge of Word and Excel
Ability to manage multiple requests simultaneously, meet deadlines, and show flexibility to change direction when needed
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