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U.S. Bank Business Line Quality Assurance (BLQA) Tester in Sioux Falls, South Dakota

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

Job Description

The incumbent will be responsible for the execution of BLQA testing activities within Payment Services CRO, first line organization. They will participate in the overall Quality Assurance Program strategy, which addresses operational and compliance risks, as well as policy requirements.

Specific responsibilities include

  • Conduct test preparation, test execution and identification of control and process weaknesses through testing activities

  • Propose changes to business line procedures or controls to improve any process gaps

  • Maintain testing documentation in keeping with department's policies and creating comprehensive audit trails/work papers and assessing and documenting appropriate test conclusions

  • Ensuring proficient knowledge of the operations of the functional areas

  • Monitoring key risk indicators and emerging risks to identify potential edits or updates for existing test scripts/procedures

  • Performing routine to moderately complex testing and control assessment activities in accordance with the annual test plan

  • Identifying control deficiencies and documenting test results

  • Leading collaboration sessions with the business unit to vet test findings and review testing results

  • Identifying and documenting the process to validate test populations and pull samplings Maintaining accurate and complete records and preparing statements and reports

  • Providing project and analytical support for medium projects and/or assisting with larger, more complex projects

Basic Qualifications

  • Bachelor's degree, or equivalent work experience

  • Typically more than three years of applicable experience

Preferred Skills and Experience

  • Retail Payment Solutions (RPS) and Merchant Payment Services (MPS) experience is highly desired

  • Proficient in the use of SharePoint

  • Intermediate knowledge of applicable laws, regulations, financial services, and regulatory trends that impact their assigned line of business

  • Intermediate understanding of the business line’s operations, products/services, systems, and associated risks/controls

  • Thorough knowledge of Risk/Compliance/Audit competencies

  • Strong analytical, process facilitation and project management skills

  • Effective presentation, interpersonal, written and verbal communication skills

  • Proficient computer navigation skills using a variety of software packages, including Microsoft Office applications and word processing, spreadsheets, databases, and presentations

  • Intermediate knowledge of card-related laws and regulations, and an understanding of the payments industry

  • Ability to identify and resolve exceptions and to analyze data

  • Demonstrated ability to interface effectively with various levels of management

  • Applicable professional certifications

Hybrid/flexible schedule

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

  • Healthcare (medical, dental, vision)

  • Basic term and optional term life insurance

  • Short-term and long-term disability

  • Pregnancy disability and parental leave

  • 401(k) and employer-funded retirement plan

  • Paid vacation (from two to five weeks depending on salary grade and tenure)

  • Up to 11 paid holiday opportunities

  • Adoption assistance

  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS (https://eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) EEO poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $92,820.00 - $109,200.00 - $120,120.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.

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