Easter Seals Jobs

Workplace Experience Manager - Islandwide

Job ID

110174

Posted

10-Jan-2024

Role type

Full-time

Areas of Interest

Facilities Management

Location(s)

Singapore - Singapore

JOB SUMMARY

This position is responsible for managing exempt and non-exempt employees on all aspects of the delivery of workplace experience services for a large building, campus, or portfolio. Oversees operating policies and procedures ensuring those are aligned with the client's business needs, goals, and objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manages delivery of Workplace Services. Services include, but are not limited to:

• Concierge

• Reception / Switchboard

• Room Management

• A/V Support

• Meeting & Event Management

• Community Programs

• Workplace Coaching & Onboarding

• Food Services

• Parking & Commute

• Bicycle & Local Shuttle

• Supported Employment

• Company Store

• Pet Programs

• Document Services

• Mail Services

• Record Archiving

• Office Supply Management

• Moves, Adds, Changes

• Furniture Management

• Space Reset

• Workplace Onboarding

• Manages a team in one or more offices; provides direction on employee management (e.g. recruitment of talent, performance management, etc.); makes recommendations on budgets and cost reductions.

• Manages an operating budget and makes recommendations on annual budgets; Ensures all billings for business services are invoiced and billed as required. Ensures that savings goals are met and adhere to approved budgets.

• Ensures consistency in the support provided by the team through continuous review and improvement of existing processes. Works with managers to resolve conflicting priorities. Interprets and communicates goals and direction with management and sets achievable goals that are linked to the objectives of the organization.

• Manages Workplace Experience team member and third-party service provider on-boarding process, including new employee orientation, training, equipment, and software order.

• Maintains relationships with vendors that provide services and goods. Ensures all vendors used have current proof of insurance and contractual documentation in place, per requirements.

• Manages accuracy, production, quality, and retention of program materials, which may include administration of SharePoint sites or similar. Ensures client and company materials comply with client and company brand guidelines.

• Collaborates with the company and client IT teams to assess technology, training needs, and implementation of the program(s), training, and tools for Workplace Experience teams and clients.

• Ensures safety standards are met by those delivering workplace experience services, whether company employees or third-party service providers.

• Assists in the completion of the office Business Continuity plan.

• Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES

• Provides formal supervision to individual employees within a single functional or operational area.

• Approves subordinate's recommendations for staff recruitment, selection, promotion, advancement, corrective action, and termination.

• Effectively recommends same for direct reports to next-level management for review and approval. Plans and monitors appropriate staffing levels and utilization of labor, including overtime.

• Prepares and delivers performance appraisals for staff. Mentors and coaches team members to further develop competencies.

• Leads by example and models behaviors that are consistent with the company's values.

EOI: Expression of Interest Job Posting for future hiring, only shortlisted candidates will be notified.

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)