Easter Seals Jobs

Job Number 24093239

Job Category Sales & Marketing

Location Singapore Regional Office, 2 Harbourfront Place #06-08, Singapore, Singapore, Singapore

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

Job Summary

The Senior Manager, Loyalty Operations – F&B Programs, APEC, is a key member of the Consumer Operations team, based in Singapore and reporting to the Director of Loyalty Operations & Program, APEC.

Scope of Role:

• Manage and execute Marriott’s off-folio loyalty programs.

• Oversee all F&B Local Loyalty programs in the region.

• Develop scalable and sustainable processes for off-folio loyalty initiative.

• Drive performance and growth of off-folio programs.

• Focus on program adoption and engagement at properties.

• Maintain and communicate program policies and terms and conditions.

• Lead operational support across all channels.

• Contribute to end-to-end remediation efforts with subject matter experts (SMEs) and regional operations.

• Handle contracts, legal matters, finance processes, performance reviews, hotel support and customer conflict resolution.

• Act as the bridge between customers and hotels, and between hotels and continent policy.

Key Responsibilities:

1. Oversee Restaurant & Bar (R&B) Earn and Redeem with Marriott Bonvoy.

2. Manage & oversee regional F&B paid membership program, Club Marriott.

3. Support other off-folio loyalty initiatives, including F&B, Spa, and Golf.

Core accountabilities:

• Off-Folio loyalty program support: Champion off-folio loyalty program management & performance, supporting operation leaders and other disciplines, across all APEC hotels.

• Off-Folio loyalty program training: Oversee loyalty training and regional support efforts to drive performance and achieve goals.

• Vendor management: Manage vendor performance and portal operations, liaising on program setup and support.

• Stakeholder management: Communicate program updates and key milestones to stakeholders, including senior management.

• Rewards and recognition: Support rewards and recognition initiatives to boost customer adoption, engagement, and spending.

Additional Responsibilities

• Ensure accurate resources, considering regional nuances.

• Manage data, reporting, and analytics related to enrollments.

• Inform and update cross-discipline subject matter experts (SMEs) and stakeholders.

• Discuss best practices and effective engagement methods.

• Attend and participate in relevant meetings.

• Maintain documentation for all tasks and initiatives.

• Perform other duties as assigned.

CANDIDATE PROFILE

Education and Professional Certification

• University Degree required with experience in hotel operations and/or hotel technology/loyalty program management.

• Minimum 6-8 years’ experience in the sales and marketing, guest services, Food & Beverage or related professional areas.

Work experience and competencies required:

Work experience:

• Experience in Loyalty program management, Marketing and/ or Food & Beverage Operations in hotels, is a plus.

• Strong understanding of loyalty programs and member experience.

• Proven project management skills in a matrixed organization.

• Work experience in international/ global setting is an advantage.

People Management:

• Ability to manage multiple stakeholders with varying degrees of understanding and buy-in.

• Has a global mindset and supports diverse styles and perspectives to drive innovation and engagement.

Communication skills:

• Excellent written and spoken English and interpersonal skills.

• Confidence in presenting to large and senior management-level audiences.

Data analysis and reporting:

• Strong analytical skills for decision-making and problem-solving.

• Ability to interpret financial data and provide recommendations.

• Technical knowledge:

• Proficiency in Office Software- Advanced knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

• Proficiency in using communication tools (e.g., Microsoft Teams, etc).

• Experience with collaboration platforms (e.g., SharePoint, etc).

Commercial Acumen:

• Possesses strong commercial acumen to effectively run and scale loyalty programs, ensuring alignment with business objectives and financial targets.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.