Easter Seals Jobs

Regional Lead Contract Support

Job ID

173583

Posted

05-Jul-2024

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Accounting/Finance, Facilities Management

Location(s)

Singapore - Singapore

About the Role:

As a CBRE Contract Support Associate, you will provide exceptional customer service and administrative support to a large Business Unit, Facility, or Account. This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.

What You’ll Do:

• Positively respond to both our internal and external customers through effective communication and personal accessibility.

• Be an ambassador of the CBRE values and behaviors’. Ensure a professional image of CBRE is presented to clients and ensure excellence in customer service is delivered and promoted at all times.

• Provide excellent customer service by understanding customer needs and managing client expectations.

• Actively participate in a diverse and effective team – attend all meetings and promote open and inclusive environment.

• Ensure compliance with all Company policies and procedures, as well as client site policies, procedures and working arrangements, as required. To include the active participation in a safe working environment.

• Provide day to day leadership and management to the Contract Support & Helpdesk position, ensuring performance is in line with expectations.

• Achieve results within quality and time restraints to include both internal and customer KPIs.

• Periodically run and present financial management reports, ensuring that all activities positively influence results, and accurate and relevant commentary is provided to enable decisions.

• Ensure countries are processing purchase orders in a timely and compliant manner, and that supplier invoices are paid on time with no gaps.

• Prepare various internal and customer facing reports for the account, liaising with the appropriate people for accurate information and ensuring attention to detail.

• Ensure that all customer invoices are raised in line with Company policies and that payment is received in line with contractual agreements.

• Ensure regular helpdesk updates are provided and that tasks are completed within SLAs

• Helpdesk team are following the handbook and customer satisfaction requirements

• Any other adhoc duties as assigned

What You’ll Need:

• Minimum Diploma with 3-4 years of job-related experience.

• A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.

• Ability to evaluate and communicate unusual and/or complex content in a concise and logical way.

• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

• Organizational skills with an advanced inquisitive mindset.

• Advanced math skills. Ability to calculate advanced figures such as percentages, discounts, and markups.

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)