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It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The Operational Technology (OT) Solution Consultant role is a customer facing domain expert who will drive innovative business solutions with our customers, by applying technical and business skills.

This role is a Pre-Sales/Sales Engineering/Solution Consulting role. You will partner with sales, solution consulting and the rest of the ServiceNow ecosystem to achieve customer success through thought leadership and driving awareness. The role takes a consultative approach with our customers and prospects to discover and map business outcome-driven solutions.

• Create and contribute in Sales campaigns focused on Operational Technology

• Serve as a thought leader on Operational Technology for ServiceNow

• Strong alignment with Product Management and Engineering teams on roadmap and field feedback from customer and industry lens

• Create and support programs that enable Solution Consultants to demonstrate the value of Operational Technology

• Demonstrations of solutions, both standard and tailored to prospects and existing customers around Operational Technology and ServiceNow

• Scoping and delivering Proof of Concept/Proof of Value engagements with prospects.

• Supporting Marketing events – user conferences, trade shows, webinars, etc.

• Staying current on competitive analysis and understand how to best position ServiceNow solutions.

• Understanding business and technical problems addressed by the product including key regulations, business drivers, evolving business needs, licensing models, etc.

To be successful in this role you have

• Domain expertise in Operational Technology and/or related industries (Oil and Gas, Retail, Manufacturing, Plants, Other)

• Experience or knowledge of OT related technologies and standards (examples: Nozomi, Dragos, Claroty, Siemens Industrial Asset Hub, etc…)

• Experience with ServiceNow platform is highly desired.

• Strong Pre-sales or consulting experience desired to become trusted advisor.

• Exceptional communication and presentation skills to include technical and business concepts.

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) .

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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