Easter Seals Jobs

Front Office Director

Company : Safran Helicopter Engines

Job field : Customer services and support

Location : Singapore , Singapore

Contract type : Permanent

Contract duration : Full-time

Required degree : Bachelor's Degree

Required experience : More than 5 years

# 2024-143839

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Job Description

Job Summary: (Overseas travel will be required, mainly in Asia region):

As a Front Office Director, you are responsible:

• For all Sales, Commercial & Business Development activities

• Customer Satisfactions through delivery of service excellence to customers whilst protecting the interest of Safran Helicopter Engines

• Extension of Safran Helicopter Engines footprint and influence through the development of long-term strategic partnership with network partners

For all his/her missions, the Front Office Director ensures the permanent link with the Corporate commercial teams (D2S/C). He/she is in functional contact with the VP Sales and Marketing of D2S

Your primary targets will be:

• to increase Safran Helicopter Engines business, sales and market share

• to establish and develop strong network and working relationship with Airframe OEMs

• to foster the loyalty of your customers, notably through the signature of service contracts ie: SBH, GSP, customized contractual agreements…etc

• to steer the financial revenue generated through your market (invoicing, turnover, gross margin and cash)

Job Description:

• Define and steer strategic plans and actions to sustain business growth through Mid-term and Long-term plans (PMT)

• Define and manage short-term and mid-term action plans to achieve the invoicing / Turnover, Gross Margin Support and Financial objectives of Safran HE Asia

• Develop new business models or commercial approaches according to Asia Helicopter market needs and expectations

• Draw the business forecast in market and follow up on its achievement by managing risks and opportunities

• Projection and consolidation of sales forecast information; cross-functional co-ordination to generate accurate sales forecast

• Monitor and ensure customer satisfaction through all the components of the aftersales market: technical support, responsiveness, service rates, material supply, contract performance, CSO, surveys, KPIs…etc

• Promote and exhibits Safran HE products and services through external events such as Seminars, Symposium and customer councils

• Ensure legal, commercial and trade compliance of all elements; adhering to the Corporate Safran Helicopter Engines policies

• Lead, manage and develop a multi-cultural team with diverse commercial expertise and functions

Job Requirements

Education & Experience:

• Bachelor degree or equivalent

• More than 5 years of working experience with proven record of management role, preferably in the aviation industry

Specific Skills and Knowledge Requirements:

• Ability to evolve in an international environment with strong multi-cultural and multi-client challenges

• Ability to influence a dynamic of revenue growth

• Ability to listen and communicate to manage, convince, influence, embark and motivate

• Self-starter, solution-oriented, proactive, positive attitude and entrepreneurial mindset are required

• Strong interpersonal & communication skills

• Strong business acumen with good data and analytical skills

• Strong negotiation skills

• Knowledge in aviation gas turbines, aviation services and MRO industry will be an added advantage

• Microsoft Office knowledge is required (Excel, Powerpoint, Word)

Locate your future workplace

Seletar Aerospace Link, Seletar, Central797565

Singapore

Singapore

Safran is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.