Easter Seals Jobs

Job Title: Customer Service Account Manager RepresentativeJob Description

The Customer Service Account Manager Representative is responsible for delivering world-class service and support to the business by responding to customer inquiries, updating business systems, and collaborating internally to communicate customer needs and meet their demands.

Responsibilities

• Respond to customer inquiries and manage relationships to ensure a positive customer experience.

• Enter and manage purchase orders, ensuring data integrity in the ERP system.

• Use SAP for product recognition, checking lead times, and managing orders.

• Interact with customers and internal teams, handling emails and phone calls professionally.

• Prioritize workload, manage multiple tasks, and ensure timely responses.

• Collaborate with Procurement, Demand Planning, and Manufacturing departments to produce accurate quotes and resolve issues.

• Track and reconcile open orders, customer scorecards, and manage data integrity.

Essential Skills

• 2-3 years of experience in a customer-facing role.

• 1-2 years of experience working with ERP systems.

• 2-3 years of experience in roles requiring strong communication skills.

• 1-2 years of experience working with SAP.

• Strong organizational skills with 2-3 years of experience in roles requiring high organizational skills.

• Bachelor's degree in Business Administration, Supply Chain Management, or a related field preferred.

Additional Skills & Qualifications

• Certification in Customer Service, Supply Chain Management, or ERP systems is a plus.

• Experience with CRM systems.

• Knowledge of industry standards and best practices in customer service and supply chain management.

• Advanced Excel skills for data analysis and reporting.

• Multilingual abilities to support a diverse customer base.

Work Environment

The work environment is collaborative and supportive, encouraging teamwork across departments. The culture values innovation and continuous improvement, providing opportunities to work on interesting and impactful projects. Team sizes vary depending on department and project needs. The dress code is typically business casual. The company offers flexible working hours and potential for remote work. Depending on the role, employees may work standard business hours or shifts, with some positions offering a 9/80 work schedule.

Pay and Benefits

The pay range for this position is $30.00 - $35.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Simi Valley,CA.

Application Deadline

This position is anticipated to close on Feb 10, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.