Easter Seals Jobs

DESCRIPTION

We are looking for a talented Customer Order Management Specialist to join our team specializing in Supply Chain Planning in Shoreview, MN.

In this role, you will make an impact in the following ways:

• Efficient Order Management : By handling the entire order life cycle, you'll ensure smooth and accurate processing of orders, from entry to invoicing.

• Customer Support Excellence : Providing consultative support and guidance, you'll help customers with lead times, availability, and minor technical issues, enhancing their overall experience.

• Single Point of Contact : Acting as the main contact for order inquiries and escalations, you'll resolve issues promptly, ensuring customer satisfaction.

• Cross-Functional Collaboration : Liaising with production, planning, and materials teams, you'll ensure timely order throughput and help achieve financial targets.

• Proactive Communication : By developing and enhancing communication practices, you'll keep customers informed about processes, policies, and best practices, fostering a proactive customer-centric approach.

• Continuous Improvement : Participating in improvement projects, you'll contribute to refining order management processes and enhancing efficiency.

• Customer Visits Support : Supporting customer visits, you'll help build strong relationships and provide valuable insights into order management practices.

• Team Coordination : Communicating with sales, warehouse, and logistics staff, you'll ensure order status is clear and customer queries are resolved efficiently.

RESPONSIBILITIES

To be successful in this role you will need the following:

• Collaboration : Build strong partnerships and work collaboratively with colleagues across different functions to achieve shared objectives. This will help ensure smooth order processing and customer satisfaction.

• Effective Communication : Develop and deliver clear, multi-mode communications tailored to the unique needs of different audiences. This skill is crucial for providing accurate information and resolving customer queries efficiently.

• Customer Focus : Establish and maintain strong customer relationships by delivering solutions that meet their needs. Your ability to understand and prioritize customer requirements will enhance their overall experience.

• Results-Driven : Consistently achieve results, even in challenging situations. Your determination and focus on meeting targets will contribute to the success of the order management process.

• Complexity Management : Navigate and make sense of complex, high-volume, and sometimes contradictory information to solve problems effectively. This will help you manage the intricacies of the order life cycle.

• Self-Development : Actively seek opportunities for growth and challenge yourself through both formal and informal development channels. Continuous learning will keep you updated with best practices and new skills.

• Customer Support : Demonstrate proactive customer support at each phase of the order life cycle to ensure customer satisfaction. Understand how customer support and the order life cycle are interconnected to provide a positive experience.

• Order Life Cycle Knowledge : Understand the phases of the end-to-end order life cycle, including terminology and functional collaboration. This knowledge will enable you to fulfill customer orders accurately and efficiently.

• Order Life Cycle Systems Knowledge : Master the steps within each system screen to process customer orders, modifications, and queries. This will ensure accurate and timely order processing and query resolution.

• Order Processing : Manage the processing of customer orders from receipt to resolution of exceptions. This ensures orders are fulfilled according to customer requirements.

• Valuing Differences : Recognize and appreciate the value that different perspectives and cultures bring to the organization. This will help you build a more inclusive and effective team environment.

Education, Licenses, Certifications:

• College, university, or equivalent degree required.

• This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

• 0-2 years customer order management; customer-facing; supply chain/logistics; international trade experience preferred

QUALIFICATIONS

Additional Information:

• At least 2 years of customer order management; customer-facing; supply chain/logistics; international trade experience is required

• Candidate must fluently speak and write in Spanish

• Manage the Cummins Generator Technologies - STAMFORD | AvK (CGT) Latin American customer service and ordering emails(which are fed into Salesforce) and respond via Salesforce in a timely manner to customer requests as per order management KPIs.

• Communicates with our CGT Latin American customer's freight forwarders and provides necessary documentation for on-time and appropriate product collection at our facilities.

• Provide container optimization advise to our CGT Latin American customers.

• Supports order management processes involving payment in advance vs. order release, Letter of Credit (LOC), etc.

• Supports and assists others on the Americas OMCS (Order Management Customer Service) Team

Job Supply Chain Planning

Organization Cummins Inc.

Role Category Hybrid

Job Type Exempt - Experienced

Min Salary $65600

Max Salary $98400

ReqID 2408286

Relocation Package No

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.