Job Information
Dorman Technical Product Support Rep in Shiremanstown, Pennsylvania
Technical Product Support Rep
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Date: Aug 28, 2024
Location: Shiremanstown, PA, US, 17011
Company: Dorman Products
Founded and headquartered in the United States, Dayton Parts has for over a century supported the commercial vehicle market to boost driver uptime by combining the largest selection of parts with the deepest levels of service, engineering, and innovation. Today, we have more than 3,500 employees across 28 different locations, with a family of brands that also includes SuperATV and Dorman Products. Publicly traded under the stock ticker DORM, we had revenues surpassing $1.93 billion in 2023.
We rely on everyone who works at our family of companies, regardless of role and experience, to contribute to our success. That means everyone has a unique ability to make an impact on the business and is encouraged to bring their authentic selves to work. The freedom to pursue new ideas, offer different perspectives, and grow in your career is fundamental to working at Dorman.
Job Summary
Direct support of Dorman customers regarding technical installation information. Practices and considers different approaches for continuous improvement. Maintains a positive perspective and attitude when interfacing with Dorman internal and external customers.
Primary Duties
Tech Line phone support – phone and email Provide information on heavy duty truck parts such as specs, technical data, installation instructions, etc.
Answer customer phone calls and emails regarding heavy duty parts
Quality control follow up such as checking measurements on parts and managing complaints regarding defective parts
Continuous improvement of library of technical information for the web
Solicit new product ideas, data entry into New Product database, and identify viable candidates for variety of ideation programs
Build business acumen through continuous new product awareness and training both internal and customer facing
Refine and edit product instructions as necessary
Build cross functional relationships to resolve technical product issues
Provides back-up support for Export Customer Service Representative
Process and maintain purchase orders for special order parts
Other duties as assigned
Qualifications
MS Office Suite – heavy emphasis on Excel and Outlook
Bilingual – English and Spanish (preferred)
Physical Requirement: Capability to lift 50 pounds. Working Conditions: This is an administration job that will primarily take place in an office setting. However, while performing the duties of this job, the employee might be required to reach, swivel, carry items from one building to another, and speak and actively listen. Noise level is usually moderate.
Education / Experience
5+ years of technical or parts counter/customer service experience
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Core Values & Competencies
Attributes
Dorman Products is an equal opportunity employer; we value a combination of ideas, perspectives, and cultures at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. EEO/AA Employer M/F/D/V.
www.DormanProducts.com
