Easter Seals Jobs

Description We are in search of a Dispatcher to join our team based in SHARONVILLE, Ohio. This role involves managing customer interactions, coordinating service resources, and overseeing daily operations. The successful candidate will have a strong background in Customer Service, Answering Inbound Calls, Dispatching, and Email Correspondence. This position offers a contract to hire employment opportunity.

Responsibilities:

• Act as the first point of contact for customers, addressing their service and support issues through phone and email.

• Coordinate with the operations team to ensure smooth workflow and efficient service delivery.

• Manage the dispatch of technicians based on customer needs and operations requirements.

• Handle all customer calls, answering inquiries and conducting necessary follow-ups.

• Collaborate with the accounting team on new customer setups and purchase order inquiries.

• Manage daily labor to maintain productivity levels, working closely with the Operations Manager.

• Record technician activity as part of the technician team support functions.

• Ensure customer satisfaction by addressing concerns, routing them to appropriate staff, and responding to special requests.

• Utilize technology to track dispatched technicians for maximum productivity and cost efficiency.

• Schedule weekly meetings with Operations Management to prepare schedules for service visits, matching technicians’ skills to tasks.

• Drive the productivity and profitability of an assigned team of technicians.

• Demonstrate proficiency in Service Management Software and MS Office (Excel and Word) in daily tasks.

• Undertake other responsibilities as assigned, including but not limited to training and special projects. Requirements • Proven experience in a dispatcher role or similar

• Demonstrated ability in customer service

• Excellent skills in answering inbound calls

• Proficiency in dispatching tasks and coordinating workflows

• Solid capabilities in managing email correspondence

• Strong communication and interpersonal skills

• Ability to work under pressure and manage multiple tasks simultaneously

• High level of organizational and time management skills

• Good problem-solving abilities and detail-oriented

• Basic computer literacy and comfortable using dispatching software

• Demonstrated ability to work in a team environment

• Flexibility to work in various shifts, including nights and weekends if required.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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