Easter Seals Jobs

售后技术电话客服代表

Job Description

Service Coordinator - Technical Online Support

What is the Job about

• Answer the customer's daily 400 service hotline to avoid any omissions.

• Having basic knowledge of pump products, able to quickly solve simple problems raised by customers.

• To coordinate technical support of internal and ASPs to provide effective and efficient service to customer.

• Supporting certain special application markets and projects, demonstrates high degree of understanding of customer needs.

• Provide unique insights and solutions for specific customer needs. Applying good professional knowledge builds trust with customers, sales, service partners and other internal functional teams

Your main responsibilities

• Responsible for identifying / assessing (technically) an incoming request from a customer for service purposes, either by telephone or by mail.

• Familiar with the company's products and services, providing accurate information to customers.

• Accurately record the information and issues provided by customers to ensure that problems are properly resolved.

• Communicate with customers in a friendly and professional manner to provide a satisfactory customer service experience.

• Regularly organize information, summarize reports, and provide analysis suggestions.

• Cooperate with colleagues to provide administrative support to the service workshop.

• Participate in technical training for water pumps, especially with a deep understanding and comprehension of products in DBS market.

• Based on communication with customers, provide feedback and suggestions to superiors to improve customer service processes and product quality.

Your background

• At least 3years’ experience in administration or coordination.

• At least one year of work experience in telephone customer service.

• Diploma or degree holder in mechanical or electrical.

• Have good communication skills and complaint handling skills.

• Experience in Microsoft Office and SAP system.

• Communicative, good at making connections (inside and outside), independent, sturdy, initiative-oriented, result-oriented.

• Comprehensive execution power, ability to visualize the progress and report to related stakeholders on regular basis.

• No gender requirement

• Working with People

• Relating and Networking

• Delivering Results and Meeting Customer Expectations

• Achieving Personal Work Goals

• Accountability, Customer Centricity, Collaboration

• Adhering to Principles and Values

• Persuading and Influencing

• Motivated and ability to make change

• Learning and Researching

Information at a Glance

Job Details

Application deadline:

Workplace: Onsite Position

Job Location: Shanghai, Shanghai, China

Contract Type: Full-Time

Employment Type: Regular