Easter Seals Jobs

Job Family: Customer Services

Req ID: 421261

SIED introduction

Innomotics Electrical Large Drives (Shanghai) Ltd, Abbr. SIED, is located at Shanghai Pudong New Area, 14940㎡ construction area with 310 employees by the end of 2023. SIED is Innomotics wholly owned operating company founded in 2005, dedicated to the research and development, the manufacturing, and the application of medium-voltage converters. SIED provides full series of perfect harmony medium voltage converters for customer.

SIED has a complete R&D and engineering team, dedicated to develop and optimize quality products that meet the needs of domestic and foreign users with high cost-effective performance. Now, SIED owns hundreds of patented technology advantages.

Innomotics represents industry leading quality, SIED implements comprehensive Innomotics quality control systems strictly, company implements lean production system, agile development system, flow production system to improve product quality to a new level.

SIED products are exported to over 30 countries and regions, like Southeast Asia, Europe, Africa, Australia, South America, the Middle East. So far, SIED has delivered more than 12000 medium-voltage converters with efficiency and on-time delivery. SIED has provided services for many customers, and gains their unanimous praise, becomes the most popular and trusted brand in similar products among its customers.

SIED products have been widely used in various industries, such as electricity, urban heating, metallurgy, coal, cement, petroleum, chemical and water treatment, firmly occupying a leading position in the market.

What part will you play?

• Lead the complete Customer Service team in SIED. (Appr. 50 employees)

• Develop the service business together with China and global CS team, define the strategy and execute the measures.

• Establish and develop high-level customer satisfaction, by providing professional services timely.

• Establish SIED service processes by complying with CS global and China service processes.

• Establish operating budgets; monitor the cost, effectiveness, and reliability of installation activities to optimize resources, prioritize spending, and ensure that standards are met.

• Identify recurring problems and take counter-measures in advance for avoid further failures.

• Contribute to strategic planning and decision-making at the executive level to develop and implement a strategy for systems installation activities that aligns with the organization’s overall vision and its current and long-term business objectives.

• Lead, direct, evaluate, and develop a team of customer service managers and professionals to achieve established budget, quality and customer satisfaction goals.

• Ensure implementation state of the art standards for EHS, occupational safety and Quality in CS in cooperation with the related departments.

• Continuous improvements take place under the lean principles within own responsibility. Well understand and strictly follow up the requirements of national laws and QMS documents so as to ensure the quality of product, service and process qualified and continuously improved.

• Strictly comply with and implement the responsibility and obligation in signed . Ensure to comply with national, local EHS laws and regulations, HQ and Company EHS requirements.

What you need to make real what matters?

• Bachelor’s degree or above in electrical or automation engineering.

• 5+ years technical experience in electrical drives technical support or services.

• 5+ years management experience, with strong leadership and capacity of planning, organization and coaching.

• Excellent English communication skill. (CET-4 and above)