Job Information
Amazon Head of Program Management and Business Operation in Shanghai, China
Description
Head of Program Management and Business Operation
The mission of Amazon Global Selling (AGS) is to enable vast global selection on Amazon's WW Stores through recruiting and supporting quality and compliant Sellers from anywhere around the world.
Today, CN Global Selling (CNGS) supports millions of China Sellers for their success on up to 17 Amazon worldwide marketplaces including US, CA, EU, JP, AU, IN etc.
New Seller Recruiting (NSR) organization, being the engine and pioneer of AGS, our mission is to "Explore, Inspire and Empower CN New Sellers' success on Amazon with friction-free experience".
The role we are hiring will report to VP of CNGS. He/she will lead a team of Program managers and operation managers/specialists, derive initiatives for seller experience improvement, seller success acceleration, as well as operation excellence.
Your team will perform deep dives to derive analytical insights on success drivers and blockers, on both Seller and Sales behavior, and share data driven insights with stakeholders from both China and international teams.
You will also develop CN business plans to drive Seller Cold Start, team efficiency improvement and Seller Experience improvement. You will be working with mostly but not limited to China Account Manager team, PMO team, Marketplace partners, and global central functions. The ideal candidate should be able to work in a cross functional, fast-paced environment; has strong analytical skills, program management skills, communication skills, along with an intense customer obsession. You will be expected to be innovative, yet strong in execution. If you are passionate on working in a fast paced innovative environment, willing to take challenges, make history and have fun, please apply to the position now!
Your daily work includes but not limited to following scope:
Own and Develop New Seller recruiting/success strategy and landing the execution plan within New Seller Recruitment Organization, collaborate with internal partner teams such as Marketing, tech, and central PM teams, and external stakeholders such as global product team, marketplace teams, for initiative and driving Seller experience improvement and Seller growth success.
Monitors Seller registration to onboarding experience and efficiency, share goal with global and local PMO teams on driving the experience and throughput experience
Building, Monitoring, Creating operational processes, mechanism that supports global selling new seller recruitment and seller success.
Partner with CN operations team to land operational process that benefit for AM team's efficiency improvement, process adherence, and etc.
Partner with Central Global team to influence for changes that improves operational efficiency and resources allocation strategy, landing global initiative to local operational process and etc.
Drive regular business review with stakeholder, contribute to strategy planning
Develop your team member, motivate and coach them to ensure their growth with the company
Basic Qualifications
- Bachelor’s degree or Master's degree - minimum 10 years' experience working in sales/account management related program management role, sales excellence/operation role. - Outstanding verbal and written communication and collaboration skills in Chinese, and English - Ability to think strategically and creatively while executing methodically with high attention to detail, operational excellence and ability to multi-task - Demonstrated track record to work in a cross-functional and international environment, to lead by influence and earn trust at all levels - History of teamwork and willingness to roll up one's sleeves to get the job done - Excellent analytical skills and problem solving skills. Demonstrated ability to interpret data and make business recommendations - A track record of delivering projects on time and within - Skill and success record of leading team and develop people - Genuine and intense customer focus - Data capability - Desire to work in a fast-paced, challenging, yet innovative environment - Fun to work!
Preferred Qualifications
Preferred Qualifications - Experience with e-commerce - Tech/Internet product capability - International Marketplace experience - Master degree - Consumable industry experience
Amazon
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