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Job Summary The eligible register developed from this posting may be used to fill future FT and PT vacancies within this classification. Assists the Community Corrections Department, Field, and Juvenile Alternative Facility (JAF) in evaluating, planning, re-designing, and implementing software system solutions within the Community Corrections department of Scott County. Understands the business unit's current business processes and procedures, software systems, and mobile deployment activities and makes recommendations to help the Department operate more efficiently and effectively. Identifies and implements ways to enhance and/or maximize existing software systems and assists the business unit in identifying requirements for software upgrades. Understands and operates software database reports and queries to obtain data on Department's key performance measures and indicators in coordination with the County's Delivering What Matters (DWM) initiative. Pay range shown is 2024 pay range. Essential Duties Acts as technical liaison when work requires coordination of efforts between departments and work units. Defines, designs, and implements business process improvements through the use of software system enhancements, integration, and delivery of internal and external web-based applications and services. Understands software system gaps and opportunities in Current State Definitions (CSDs) and leads process improvement efforts (change) with the support of the business leads and Information Technology (IT) staff. Addresses and resolves end-user business needs pertaining to software enabled business processes. Creates and runs database reports and queries to obtain data for Community Corrections and JAF --- key performance measures and indicators in coordination with Community Corrections initiatives and public safety partners in Scott County. Understands application development, database design, and data-modeling concepts and proposes changes to improve work efficiencies, automation, and reporting. Using SQL queries creates and runs database reports or runs ad hoc SQL scripts. Assists in obtaining the collection of performance data to include department reports, state reports, and federal reports. Assists in the planning and development of outcome based measures for programs and services and facilitates discussion with staff to establish appropriate measure and data sources. Works closely with business units and devises ways to maximize existing software functionality and usability. Conducts research and analysis related to performance management, measurement, process improvement, customer engagement, and strategic budgeting. Participates on "Virtual Teams" as required for technology implementations. Assists PM and project team in project delivery. Provides training and guidance to departments and units regarding department and performance measurement; including, assisting in the capture of appropriate data and the use of measures. Facilitates regular user group meetings with internal and external staff to identify current issues or opportunities in software systems. Assists leaders in the development of, edits, and maintains operating procedures and standards manuals as requested. Creates and implements test plans or scripts and cases for projects; conducts appropriate and necessary testing of software (both new and updated versions). Understands software release notes and plays a key role for a successful implementation by coordinating with business units, IT, and vendors including testing of new software and software updates. Conducts and leads meetings as needed to inform, obtain approval, and implement new functions, processes, and efficiencies with leaders in the organization Understands employees of different disciplines with varying degrees of technical experience, helps with issue resolution and training users for successful adoption of changes to existing systems as well as new systems. Must work the days and hours neces ary to perform all assigned responsibilities and tasks. Must be available (especially during regular business hours or shifts) to communicate with subordinates, supervisors, customers, vendors, and any other person or organization with whom interaction is required to accomplish work and employer goals. Performs other related duties as required or assigned. Minimum Qualifications Requires equivalency of a Bachelor's Degree in computer science, criminal justice, law enforcement, business administration, quantitative or statistical analysis, or related field and two years progressively responsible experience with technology implementation, testing, and data analysis experience in a corrections, government, or service-industry organization. Preference given for experience in project management, business analysis, software administration, and process analysis and design. Selection Process Selection for this position will be based on a minimum qualifications screening and rating of training and experience. Top candidates will be forwarded to the hiring manager or supervisor for consideration for interview and/or additional assessments. Final selection will include a background check and approval by the County Board. If you require accommodations or have any other questions regarding this job posting, please call the Scott County Employee Relations department at 952-496-8103 and reference the posting title and number. If you have questions about the hiring process, please visit: Hiring Process | Scott County, MN (scottcountymn.gov) EEO. Let s work together.