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Veralto Service Technician in Seoul, South Korea

Veralto

Veralto launched in October 2023 as a $5 billion global leader in essential technologies with a bold vision for creating enduring positive impact for the world. Our operating companies (https://www.veralto.com/our-companies/) are building on a long-standing legacy of success, innovation, and deep customer trust as they work to create a safer, cleaner, more vibrant future. Veralto is headquartered in Waltham, Massachusetts with the 13 operating companies and 300+locations worldwide. Our global team of 16,000 associates is committed to making an enduring positive impact on the world united by powerful purpose. Safeguarding the World’s Most Vital Resources™

Veralto’s Water Quality Companies’ – Hach, Chemtreat, Trojan Technologies, OTT Hydromet, Sea-Bird Scientific, McCrometer, XOS & Acquatic Informatics- helps to manage, treat, purity & protect the global water supply from municipal & wastewater treatment facilities to lakes, rivers, watersheds and oceans

Our Product Identification companies – videojet, Esko, X-rite, Linx and Pantoe helps package and protect the world’s food, medicine and essentials tracing and authenticating billions of goods that travels the global supply chain every day.

Please login to our site - https://www.veralto.com/

WATER QUALITY PLATFORM

Water Quality (‘WQ”) Platform is part of the Environmental & Applied Solutions reporting segment and is a global leader in water quality analysis and treatment, providing instrumentation and disinfection systems to help analyze and manage the quality of ultra-pure water, portable water, wastewater, groundwater and ocean water in residential, commercial, industrial, and natural resource applications. Our water quality business provides products under a variety of brands, including Hach (https://www.hach.com/) , Trojan Technologies (https://www.trojantechnologies.com/) , McCrometer (https://www.mccrometer.com/about-us) and ChemTreat (http://www.chemtreat.com/) . WQ Asia has sales offices in India, Australia, New Zeland, Singapore, South Korea, Thailand, Malaysia, Indonesia, Vietnam and Philippines.

What You'll Be Doing (Job Responsibilities)

Essential Functions

  • Full time work in HACH Korea solution center in Gimpo-si, Gyeoggi-do, Republic of Korea.

  • General support to customer, manager, technicians, Hach Korea colleagues who is related with.

  • Management of service log file for general service works.

  • Checking service log file by real time and share information with customer, manager, technicians, Hach Korea colleagues who is related with.

  • Coordination and arrangement of requested service issue to manager, technicians.

  • Waiting call from customer, channel partners for getting service issue.

  • Documents support (Quotation, bills, MSDS, insurance Etc.)

  • Registration of new customer, new supplier.

  • Communication with manager, technicians and other Hach Korea colleagues for service works.

Other Non-Essential Functions

  • Works with rest of territorial staff as a team to meet objectives.

  • Other duties as assigned.

What We Are Looking For (Skills & Qualifications)

Background and Skills

  • Within 3 years' experience of repair work

  • Experience with MS Office programs

  • Experience in a commercial Service role with metric and monitored KPI performance preferred

  • Able to communicate fluently in Korean and handle basic conversations in English

Personal Trait Profile

  • Customer Focus: Builds and sustains positive and collaborative relationships with customers (internal or external, as applicable).

  • The drive to discover and meet the needs of customers.

  • Must have excellent listening skills, manages by fact and leads by example.

  • Teamwork: The ability to work collaboratively with customers, suppliers, and fellow associates at all levels toward mutual objectives.

  • Strategic thinking and tactical implementation ability.

ENVIRONMENT:

  • The work environment for this position if the Service Center (HACH KOREA SOLUTION CENTER) in Gimpo-si, Gyeonggi-do, Korea.

  • Documents work : Service Report, Insurance, Communication with Tech team, Quotation, Service Log file, CRM system, Manual work

  • Products point work : Certification, Presentation in Seminar or Training, Technical support to sales team and Channel partner, end customer

  • Must support to sales team, channel partners, end customer by e-mail, calling, visit Etc.

  • Additional task from manager and internal reason.

  • Attend face to face meeting in Seoul Office.

  • Weekly business report submission.

  • Must use efforts for learning products, applications, internal workflow.

  • Must consider efficiency of works always.

  • Communication with customer, channel partner, Hach Korea colleagues, Hach US and Hach internal people for working.

  • Management of service log file and CRM system with other service team people.

  • Attitudes for finding best solution and creation.

  • Shipment of service finished products.

  • Over once a month, attend meeting in Hach Korea main office.

Diversity, Equity, and Inclusion | Veralto (https://www.veralto.com/diversity-equity-inclusion/) : At Veralto, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page—Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Veralto and all Veralto Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

1. 주 근무지는 경기도 김포시 소재 하크코리아 솔루션센터

  1. 품질보증제품건 처리, 입고수리, 고객사 현장 방문후 기술업무

  2. 제품과 적용사례, 회사 내부의 업무 절차에 대하여 긍정적이고 능동적으로 받아 들이고 습득할 수 있는 태도를 갖추고 있어야 함.

  3. 항상 업무에 있어 효율성을 중시하여야 함.

  4. 고객, 대리점, 협력업체, 하크코리아 내부직원들과 업무의 진행을 위하여 원활한 소통을 할 수 있어야 함.

  5. 서비스 접수 파일을 다른 서비스팀 직원들과 함께 관리하고 정보를 교환하여야 함.

  6. 최고의 해결 방안을 찾거나 마련하기 위한 노력을 하여야 함.

  7. 하크코리아 솔루션센터에 입고된 제품의 수리 후 출고

  8. 문제해결, 유지보수, 설치, 시운전, 점검 등의 업무를 위한 고객사 현장 방문

  9. 견적서, 서비스리포트, 보증보험, 인증을 득하기 위한 전반적인 서류 업무

  10. 수리 완료된 제품에 대한 택배 접수 및 출고 업무

  11. 1개월 1회 이상 행사 및 미팅 참석의 목적으로 하크코리아 메인사무실 (서울 신사동) 출근

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies (https://www.veralto.com/our-companies/) , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.

Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

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