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Job Description:

Position Summary

The Supervisor is responsible for managing the workload of hourly staff, developing team goals, implementing and enforcing policies and procedures, and training hourly employees on compliance with regulations and requirements. The Supervisor maintains productivity and is well versed on international commerce and transportation industry changes.

Key accountabilities

• Adhere to Compliance and Quality Processes

• Respond to information requests and notices of action from customs to ensure timelines are met

• Evaluate performance against quality goals to develop process improvements and increase quality levels

• Provide Customer Care Assistance

• Conduct customer meeting and quarterly business reviews to assist customers in maintaining a leading business edge

• Conduct Exception Reviews

• Review reports to manage exceptions proactively

• Resolve customer queries in a timely manner and to ensure that we meet customer needs while negating any penalties.

• Be up to date on the customs' memorandums and follow-up on all the regulation changes within the industry

Qualifications/Requirements

• Bachelor's Degree or above

• Minimum 3 years practical experience and certificate/license holders in a related field are preferred

• Able to provides people with tools, knowledge, and opportunities to develop themselves

• Find new and innovative ways to solve business problem

• Effective data analysis ability and reporting skill

• Positive and able to work well in a team with excellent interpersonal skill

• Strong desire for high achievement and contribution to the organization

• Proficient in MS office program and an ability to utilize appropriate databases

• Prefer someone who has transportation available for customs/customer meetings

• Good ability for reading, writing and speaking in English

Job Type

Permanent Position

Working Location

94-3, Mullae-ro, Yeongdeungpo-gu, Seoul, 07295 Republic of Korea

Working Hours

40 hours per week

Mon to Fri (10:30-19:30)

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Company: UNITED PARCEL SERVICE

Category: Operations

Requisition Number: R24030667

Location: Seoul,South Korea