Easter Seals Jobs

Company Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters. Department OverviewThe Motorola Solutions Customer Success Team empowers our customers to identify and unleash the full power of their Public Safety Software products and services. We build strong relationships with Public Safety to promote their full adoption of Motorola products and services, including growing their ongoing use, value realization and product satisfaction. We work to ensure that the customer experience with Motorola Solutions continuously exceeds their expectations and through our internal and external relationships, we are committed to consistent delivery and follow through to help customers serve their communities and to be their best in the moments that matter.Job Description The Senior Manager of Customer Success creates and drives use of the tools, processes and behaviors that empower team members to work with customers and promote their full adoption of Motorola products and services, including growing their ongoing use.As a Senior member of the Customer Success team, you are responsible for creating a team culture that delivers upon established processes and best practices, partners across the organization to drive optimal proactive and reactive solutions, coaches team members, identifies opportunities for continuous improvement, and drives account, statewide and regional strategies as appropriate. This role requires a persistent self-starter who enjoys relationship building, is curious about what makes organizations tick, finds thrill in preventing a problem and excels at pulling together cross functional teams to understand, classify, prioritize and resolve internal and external challenges. This is a passionate, supportive and high-energy group of professionals who thrive in the pursuit of a challenge and enjoy when a problem can be prevented. Responsibilities: Manage key activities and projects, establish processes, lead teams, and implement regular reviews and evaluations of success criteria for the following areas: Support team members in gaining a deep understanding of who the agency is, what they are trying to achieve both strategically and operationally, Coach and manage team members as they work to align Motorola Software to the agency's outcomes. Coach team members on how to grow and cultivate strong customer sentiment and references by developing trust over time and delivering consistent follow-through. They will build relationships with the technical and command leadership agency representatives to document agency goals, product use-cases and outcomes. Trailblaze new processes with key internal work partners in sales, product management, support, deployment, and professional services. In addition, they will ensure the smooth transfer of agency knowledge among onboarding deployment, product and support teams at Motorola Solutions. They will utilize their demonstrated ability to translate knowledge of public safety best practices into credible recommendations that help influence the decision-making process for key agency contacts. Work proactively with customers in their assigned book of business from a holistic perspective that is informed by regional and