Job Information
Girl Scouts of Western Washington Site Reservation Coordinator (Girl Scouts of Western Washington) in Seattle, Washington
The Site Reservation Coordinator at Girl Scouts of Western Washington (GSWW) supports property reservations and related reservation programming requests in our ActiveNet system in partnership with the Property Reservation Specialist, collaborates with various departments to market our properties effectively, and provides exceptional customer service in all interactions. This position is responsible for ensuring accurate and timely handling of reservation confirmations and related documentation, contributing to the smooth operation of our property reservation system. The Site Reservation Coordinator plays a vital role in providing structure and support to campers, guests and staff by maintaining responsive e-mail and telephone communication with site guests along with other relevant duties as needed. Strong organizational skills are a large component of this position, as is the ability to interface with both internal and external customers with positivity and competence. This position may be required to work some weekends and evenings, as well as travel to support in person work related activities upon supervisor's request.
This is a regular, part-time (20 hours per week), non-exempt role with the requirement of residency in Washington State, preferably within our council region of Western Washington. Work can be conducted remotely, but successful candidates must be willing and able to come into a GSWW office as needed or when requested. While the full pay range for this position is $21.84 to $25.69 per hour, it will start at $21.84 for purposes of internal pay equity.
Girl Scouts of Western Washington offers an excellent work environment, meaningful mission-driven work and a competitive benefits package that includes employer-paid options for medical, dental, life/AD&D for employees. Additionally, access is available for our 403(b) retirement plan, as well as voluntary benefits that include vision insurance and flexible spending accounts. Our generous paid leave plan includes three weeks of vacation to start, sick leave, paid holidays, paid time off for personal development and volunteerism, AND nearly two weeks of paid leave for our winter break!
Girl Scouts of Western Washington values diversity, equity, and inclusion and we foster a welcoming, inclusive work environment. We are an equal opportunity employer, and we do not discriminate based on race, color, religion, age, national origin, gender, veteran status, sexual orientation (heterosexuality, homosexuality, bisexuality, and gender expression of identity), marital status, or the presence of any physical, sensory, or mental disability, or any other protected classification under applicable laws.
Requirements
Essential Functions:
Manages and maintains the property reservation database in partnership with the property reservation team.
Provides administrative, calendaring and helpdesk support for the property reservations system and team, including pulling and revising reports as requested.
In coordination with GSWW departments and property managers, helps coordinate property availability calendars for guest reservations.
Provides updated confirmation packets to guests within a timely manner.
Performs data entry tasks with a high level of accuracy to process reservations, confirmations, cancellations, contract creation, waitlist management, invoicing, and processing of payments and refunds.
Responsible for invoicing in adherence with all rental-related business processes.
Provides prompt, accurate answers to customer queries utilizing our Customer Relationship Management system (CRM) -- Salesforce
Manages and updates position-relevant knowledge articles in Salesforce.
Works closely with Customer Care team to ensure customer satisfaction
Serves as the first point of con
