Easter Seals Jobs

Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Seattle site is looking for a new Sea Logistics Customer Care Specialist to join our Sea Logistics team.

Your Role

The Sea Logistics Customer Care Specialist supports Customers, external & internal, by providing helpful information, solutions, answering questions and responding timely and effectively, to the Customer’s requests & concerns. They are the Customer advocate towards the US Operational Care Center and overseas Customer Care Locations to help ensure that Customers are satisfied with the Products & Services provided and their Customer Promise is fulfilled.

Your Responsibilities

• CustomerCare and Satisfaction: Proactive advice and consultancy, ensuring Customersatisfaction

• ShipmentManagement Qualification and entry of Customer orders into Operational process

• ComplaintManagement

• SupportCustomer Development & Maintenance

• Close cooperationwith Branch & Area management as well as Sea Logistics operations (OCC) foran enhanced customerexperience

• ProfitMaximization – avoid additional costs & expenses due to internal servicefailure

• FinancialExcellence & Development

• QuotationManagement: Qualification of Customer inquiries, provide KN quotations andupdates, set final selling price with individual adjustments within the givenprice band and in-line with the national leeway in decision-making (front-lineEmpowerment)

• Familiarizationwith KN Products & systems, i.e. Customer myKN, KN Login/ESP, CoreLOG

• Customeronboarding: Inclusion and transfer of customer requirements into KN systems(Business & Customer profile)

• CustomerData Management: Maintenance and integration of customer data in the KN Systems

• CustomerRelationship Management: Knowledge Exchange with Sales

• Establishingand building Customer relationships (Sales support)

• Reporting(refining and reviewing Customer requested reports generated from KN Systems)

• Care& Follow up on first orders & document Customer Feedback

• Activelyparticipate in regular KN Team community based activities

• Self-Development

• Have fun & stay engaged

Your Skills and Experiences

• High School Degree / Diploma

• Bachelors/First University Degree: Supply Chain Management (Preferred)

• BU / FU: Sea Logistics 0-2 years Preferred

• Customer Service 0-2 years

• Industry 0-2 years Preferred

• Analytical& Organizing skills

• Communication& conflict resolution skills

• DecisionMaking & Problem solving skills

• TimeManagement

• English Fluent

Good Reasons to Join

o There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-[recruiter’s job code]

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.