Job Information
University of Washington RESEARCH OPERATIONS MANAGER in Seattle, Washington
Req #: 242393
Department: DEPARTMENT OF EMERGENCY MEDICINE
Posting Date: 01/06/2025
Closing Info: Open Until Filled
Salary: $5,696 - $8,750 per month
Shift: First Shift
Notes: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here. (https://hr.uw.edu/benefits/wp-content/uploads/sites/3/2018/02/benefits-professional-staff-librarians-academic-staff-20230701_a11y.pdf)
As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem-solving skills, and dedication to build stronger minds and a healthier world. UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits, and natural beauty.
The Department of Emergency Medicine has an outstanding opportunity for a Research Operations Manager to join their team.
The University of Washington’s Department of Emergency Medicine within the School of Medicine has and exciting opportunity for a Research Operations Manager to support the day-to-day operations of clinical trials within the department. With a workforce of over 200 and 85+ faculty members who are known for their outstanding research, teaching and patient care, the department has an active and growing clinical trials portfolio. The department conducts its activities at the Harborview Medical Center (HMC), UW Medical Center-Montlake, UW Medical Center- Northwest, with research sites located at multiple sites across Seattle. This position requires in-person presence.
The Research Operations Manager will serve as a leader within the department, overseeing the day-to-day operations of our clinical trials unit. The appointee will work under the general direction of the Assistant Director of Research Operations and the Vice Chair of Research. The Research Operations Manager will provide clinical trials research support for the department and will lead the clinical and health services research unit by serving as the supervisor to the department’s clinical research staff. The appointee will coordinate and perform clinical trials research in support of clinical and health services research across the department. The department’s clinical trials research projects cover a wide range of pathways. Personnel within this unit work as part of a collaborative team of Principal Investigators (PIs) and research staff. This position requires excellent project implementation and management skills, knowledge of in human subject research activities, and operational analysis skills for data collection and management.
We are looking for a candidate who thrives in fostering a positive, collaborative team environment, maintains clear and respectful boundaries, and prioritizes empowering others to succeed. The ideal candidate is skilled at delegating responsibilities appropriately, mentoring staff, and maintaining focus on sustainable work practices. Strong emotional intelligence is critical for success in this role.
The appointee must be able to pivot with project changes and shifts in work activity in a fast-paced environment based on the needs of PIs and enrollment opportunities. This position will also require extensive interaction with Emergency Department staff, including physicians and nurses.
DUTIES AND RESPONSIBILITIES Management (40%)
Lead the day-to-day operations of the clinical trials research unit of the Department of Emergency Medicine.
Foster a collaborative and supportive environment that encourages professional growth and shared responsibility across team members.
Train and supervise clinical research operations and perform administrative tasks related to the management of clinical trials.
Arrange 24/7 Research Study Assistant (RSA) and Research Study Coordinator (RSC) coverage and maintain staff schedules to ensure projects are meeting milestones for completion.
Troubleshoot issues and bring proposed solutions to Assistant Director and Vice Chair for input when needed.Project implementation/management activities (30%)
Guide project direction and create project timelines and deliverables for PIs; track and manage timelines.
Collaborate with the department grant manager and the Assistant Director to ensure spending is within budget. Processes reimbursements for expenses and track project spending and subject compensation.
Track grant timelines and ensure that attention and resources are allocated appropriately for study milestones to be met on time.
Collaborate with and advise other research team members on project direction and priorities.
Coordinate and attend research project team meetings; develop and draft agendas; track and follow up on action items.
Lead weekly clinical trials team meetings and regular meetings with local stakeholders; including persons from UW/HMC and Study and/or network sponsors.
Contribute to manuscript and abstract preparation and submission.
Function as Lead Coordinator as needed and supervise junior research team members.
Assist with developing and coordinating detailed study protocol and research assessment instruments with study sponsors.
Establish processes to regularly evaluate team workloads and reallocate resources as needed to prevent inefficienciesProtocol Management and Regulatory Compliance (10%)
Design, create, complete, and revise research instruments (case and control consent forms) as necessary to ensure quality data that correlates with research objectives.
Understand and ensure compliance with all IRB Protocols within the department.
Under the general direction of the Assistant Director, support all clinical trial PIs and trainees in the department with IRB creation, submissions and compliance. This includes annual renewals, new protocols, modifications, and study closeout.
Provide leadership to and management of junior level staff in the area of protocol management and regulatory compliance.Data Collection/Management (10%)
Use and coordinate research management systems (such as REDCap) and other study databases to track study workflow, participation and engagement, and data quality; generate monthly reports.
Work with the team to manage multiple data collection efforts which may include collaborating agencies or institutions. This may include the development, testing and dissemination of project materials, such as participant surveys, informed consents, recruitment letters, and pathologist continuing medical education materials.
Monitor and manage collected data; perform periodic quality checks to ensure the integrity of the data collected in collaboration with local clinical trials staff, other site staff as well as the study’s analytic core staff.
Facilitate sponsor monitoring permissions and facilitate any SIV or other sponsor visits.
Contribute to data cleaning and assist statisticians with analysis. Confirm accuracy of participant data analyses and proactively identify potential programing errors.
Oversee the data collection process and assist the Research Study Assistants as needed.
Monitor and manage collected data; perform periodic quality checks to ensure the integrity of the data collected.
Assist with formatting and submission of manuscripts to scientific journals.
Provide leadership to and management of junior level staff in the area of data collection and management.Human subject research activities (5%) Serve as a trainer of and back-up to RSCs and RSAs in the following:
Recruit, screen, and consent research participants.
Carry out randomization procedures and ensure the adherence to study protocols for study participants.
Facilitate timely enrollment of study participants and explanation of research procedures to participants and clinical team.
Serve as primary liaison with clinical team, pharmacy and lab staff.
Ensure informed consent forms from participants and participant family members have been obtained.
Ensure Federal and State Regulatory compliance including HIPAA.
Actively contribute writing IRB applications/modifications for complex research protocols.
Serve as primary point of contact for research participant recruitment, scheduling and questions about studies.Other duties as assigned (5%) MINIMUM REQUIREMENTS
Bachelor’s Degree in health or science-related field and three years of related work experience. Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration. ADDITIONAL REQUIREMENTS
Advanced skills in MS Word, Excel and PowerPoint.
Strong attention to detail and ability to prioritize and manage multiple tasks effectively.
Demonstrated ability to foster a positive environment and empower staff to take ownership of their responsibilities.
Experience in effectively delegating tasks and mentoring staff to promote professional development and shared accountability.
Ability to organize and adjust to rapidly changing priorities and new projects; ability to collaborate and work effectively on multiple projects with limited supervision.
Excellent problem solving, communication skills, and the ability to work with a multidisciplinary team. DESIRED QUALIFICATIONS
Previous professional experience working in large health-related research studies (preferably multi-site) with multiple PIs.
Lead Research Coordinator responsibility experience.
Recent experience working in an emergency department and intensive care setting preferred.
Experience collaborating with industry and network sponsored research.
Excellent writing and communication skills, particularly in the context of collaborating with and coordinating a wide variety of stakeholders.
Working knowledge of health care systems, medical record databases, public health, and relevant agencies.
Excellent writing and communication skills, particularly in the context of collaborating with and coordinating a wide variety of stakeholders.
Experience implementing workload management systems to balance priorities. Application Process: The application process may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are access ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed
University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.
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