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Operations Manager - ORCA Center

Seattle, WA (http://maps.google.com/maps?q=517+3rd+Ave+Seattle+WA+USA+98104) •ORCA Center

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Job Type

Full-time

Description

Job Title: Operations Manager, DESC Opioid Recovery and Care Access (ORCA) Center

Days Off : Saturday, Sunday (typically)

Shift :

Monday – Friday, business hours (typically 8:30 am – 5pm with 1 hour lunch); with shifting of schedule to overlap with night shift staff or weekend staff on an as-needed basis

Supervised by : Medical Department Senior Operations Manager

Insurance Benefits : Medical, Dental, Life, Long-term Disability

Other Benefits : Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan

About DESC:

DESC is a multi-service agency that specializes in providing permanent supportive housing, emergency shelter, residential crisis services, and comprehensive behavioral health outpatient services for people with long-time experiences of homelessness and serious behavioral health disabilities. We utilize harm reduction, trauma informed care, and housing first practices, striving to deliver high-quality, outcomes-oriented, flexible services that accommodate consumers’ unique needs. The ORCA Center builds upon DESC’s successful and innovative clinic- and field-based outpatient opioid use disorder treatment team and will collaborate closely with this team.

Come work for us!

The Downtown Emergency Service Center (DESC) is currently recruiting for an Operations Manager for an expansion of DESC’s work to care for individuals with opioid use disorder and who are at risk of opioid overdose: the Opioid Recovery and Care Access (ORCA) Center. The ORCA Center is estimated to start clinical services in mid-2025 (though the Operations Manager role will start once hired) and is currently planned be open 24 hours per day, 7 days per week, including holidays. It will offer four overlapping types of services:

• Care to individuals in stable condition who have experienced an opioid overdose, brought by first responders.

• Rapid initiation of medications for opioid use disorder (MOUD), including buprenorphine (sublingual and long-acting injectable) and methadone (under the “72 hour rule”, or Code of Federal regulations Title 21 §1306.07 (b)), for people with OUD, regardless of whether an opioid overdose has recently occurred.

• Harm reduction counseling and OUD-related physical and behavioral health services, such as hepatitis C testing and treatment and HIV pre-exposure prophylaxis.

• Follow-up care, at the ORCA Center or at times field-based, with individuals who have started MOUD to ensure support in MOUD continuation.

JOB DEFINITION:

The Operations Manager of the ORCA Center is an operations-focused leadership role who will ensure that the ORCA Center has the staff, supplies, regulatory protocols, data and external partnerships in place to support client services. Together with the rest of the ORCA leadership team, they will be accountable for the clinical outcomes and impact of the ORCA Center. Additional activities include engagement on behalf of DESC in related healthcare and public health system policy work. This position will interface closely with ongoing efforts at DESC to care for individuals with opioid use disorder or at risk of opioid poisonings, through a variety of harm mitigation and treatment efforts. In the future, this role may take on additional responsibilities in supporting other OUD care efforts at DESC beyond the ORCA Center.

MAJOR DUTIES AND RESPONSIBILITIES:

• In coordination with others, supporting the remaining stages of planning and implementation of the ORCA Center, as well as ongoing operation and process improvement of the services, inclusive of the Center-based as well as field-based follow up care services.

• Guide the budgeting, financial sustainability and compliance activities related to the ORCA Center.

• Provide administrative support for the recruitment, hiring, orientation, training, and professional development of ORCA Center full time staff and float pool staff.

• Incorporate an equity framework for all aspects of work across the ORCA Center in collaboration with other leaders.

• Collaborate with other DESC teams whose work interacts with the ORCA Center for enhanced client care coordination and improved client experience.

• Create and manage ORCA Center’s staff scheduling, including advance arrangement of per diem coverage for planned staff absences and arranging or delegating the arranging of coverage for unexpected staff absences.

• Ensure that the ORCA Center is stocked with the necessary medical supplies, medical equipment, medications, client supplies, and client food, supported when needed in the ordering of these by other members of the ORCA leadership.

• Partner with DESC’s Quality and Information Management team to ensure that accurate data on the ORCA Center’s service provision are being tracked, compiled into actionable data, and disseminated as appropriate.

• Develop and maintain collaborative relationships with internal and external parties, including partner agencies, funders and relevant other entities, as it related to service provision, service coordination and implementation research.

• This role may supervise staff in the future, depending on future decisions related to the program. Supervision may be of administrative specialty staff or milieu support staff.

• Other duties as assigned.

Requirements

MINIMUM QUALIFICATIONS:

• At least two years working in a low-barrier buprenorphine program or a Federal Opioid Treatment Program in a clinical or administrative capacity.

• Ability to drive an agency or personal vehicle to conduct agency related business. A current Washington State driver's license and insurable driving record are required.

• Initiative and creativity in supporting clinical programs to optimize health outcomes and best meet the needs of the patient population.

• Ability to relate to a wide range of people and a desire to serve people with complex needs who are or have been experiencing homelessness and are living with serious and persistent mental illness, other behavioral health disabilities, and other complex medical conditions.

• Solid grounding in harm reduction, trauma-informed care, health care integration, and equity and social justice principles.

• Ability to remain open and receptive to constructive feedback.

• Computer skills, including proficiency with Microsoft Word and Microsoft Excel or related experience with the indicated potential to learn these skills quickly.

• Strong organizational and administrative skills.

• Strong ability to manage email.

• Strong ability to approach those with differing opinions with curiosity & active listening.

• Strong oral and written communication skills.

PREFERRED QUALIFICATIONS:

• Eligible for a Licensed AAC credential or any other superseding credential that meets RCW 71.05.020 requirements to act as a Mental Health Professional whose scope of practice includes independently conducting mental health assessments and making mental health diagnoses.

• Experience implementing quality improvement strategies.

• Experience with program budgeting and monitoring.

• Ability to prioritize and to shift focus rapidly to address the spectrum of issues which occur in a typical day.

• Ability to balance service values with financial limitations.

• Experience in research or implementation science.

• Leadership experience.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required sit for long periods of time, communicate with other persons by talking and hearing, required to lift and carry items weighing up to 25 pounds and to operate computer hardware systems. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

EQUAL OPPORTUNITY EMPLOYER:

DESC is committed to diversity in the workplace, and promotes equal employment opportunities for all staff members and applicants. The Agency will not discriminate against any employee or applicant for employment on the basis of race, creed, color, sex, gender, sexual orientation, age, national origin, caste, marital status, or the presence of any sensory, mental or physical disability in any employment practice, unless based on a bona fide occupational qualification. Minorities and veterans are encouraged to apply.

Salary Description

$102,921.12 - $116,448.00 annually