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PitchBook Data Instructional Designer, Customer Education in Seattle, Washington

At PitchBook, we are always looking forward. We continue to innovate, evolve, and invest in ourselves to bring out the best in everyone. We're deeply collaborative and thrive on the excitement, energy, and fun that reverberates throughout the company. Our extensive learning programs and mentorship opportunities help us create a culture of curiosity that pushes us to always find new solutions and better ways of doing things. The combination of a rapidly evolving industry and our high ambitions means there's going to be some ambiguity along the way, but we excel when we challenge ourselves. We're willing to take risks, fail fast, and do it all over again in the pursuit of excellence. If you have a good attitude and are willing to roll up your sleeves to get things done, PitchBook is the place for you. About the Role: As a member of our Account Management & Customer Success team, you will thrive on your ability to embrace and drive change and your commitment to ensuring you and PitchBook are always growing and improving. While continually learning and exploring new ideas and concepts, you will be inspired to ask questions and challenge the status quo while remaining focused on our customers' success. We value teamwork and collaboration and encourage our people to build strong, trusting relationships with their teammates, customers, and partners. A contagious positivity, insatiable curiosity, and people-first attitude are the winning traits of our most successful Account Management & Customer Success team members. If this sounds like you, join us! Are you looking for an opportunity to own work that challenges and makes a difference in helping our clients become experts on our Product?PitchBook's Instructional Designer, Customer Education is responsible for designing and developing engaging, measurable learning solutions to improve our client's product knowledge and adoption. This role partners closely with the Account Management and Customer Success teams who work directly with our clients. Together, instructional designers and subject matter experts work with key business stakeholders to develop innovative and high-quality learning programs and initiatives aligned with PitchBook's strategic goals. Primary Job Responsibilities: Apply adult learning theory to design and build learning solutions and experiences Design and develop instructionally sound learning solutions and experiences Consult and collaborate with business stakeholders and SMEs to define options for learning solution design Own and project manage the design, develop, and test phases for learning assets and evaluation instruments Leverage creative, immersive learning methodologies and mixed modalities in learning experience/product design and development Execute multimedia projects while developing a deep understanding of the PitchBook product suite and how it benefits various customer segments. Collaborate with other instructional designers, media specialists, learning technology, and subject matter experts to dynamically create learning solutions Partner with Customer Education Team to monitor completion, comprehension, and retention of the content to identify training effectiveness and improvement opportunities Build effective working relationships, including communicating effectively with partnersand stakeholders Demonstrate good judgment and analytical problem-solving methods Learn multiple systems and processes quickly Support the vision and values of the company through role modeling and encouraging desired behaviors Participate in various company initiatives and projects as requested Skills and Qualifications: Bachelor's degree or equivalent experience required 3+ years previous experience in instructional design Ability to analyze and logically organize complex information into instructionally sound training materials that excite and

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