Job Information
F5 Networks, Inc Enterprise Network Engineer - RP1031501 in SEATTLE, Washington
At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.
Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.
Our Enterprise Network Engineering (ENE) team consists of talented engineers who are trusted both internally and externally to bring sound analyses to bewildering problems, delivering sophisticated and comprehensive solutions. You will break the mold!
The traditional lines between network engineering, system administration, and application development are blurring with today's abstracted environments, and you will apply your expertise in each of these to make advanced technology work.
When not solving customer support issues, you may be involved in mentoring, building tools to improve both the organization, and troubleshooting processes, creating or contributing to training to spread knowledge throughout the business, and investigating new technologies.
We'd like to see you display your passion for solving problems, leveraging technology in creative ways to accomplish goals, and sharing knowledge with others. You'll be cool under pressure, a master of carefully disentangling and solving the most complex of mysteries, and always looking for opportunities to improve the way things work.
When faced with the unknown, an ENE's first response is "Challenge Accepted."
What will you do?
Provide Tier-3 support for F5 Global Services.
Take ownership of issues and drive them to resolution.
Handle technical issues of any complexity with minimal supervision.
Appropriately manage time and customer issues based on issue severity and business needs.
Develop creative solutions to problems and prove them out in a lab environment.
Solve the unsolvable. Thrive on attacking complex technical challenges that can span the OSI model into application behavior and software/hardware interactions.
Direct interaction with Product Development group on behalf of all external organizations and customers.
Work with Product Development and Product Management to ensure products are implemented in ways that meet customer requirements.
Participate in knowledge-share via documentation creation, training, and mentoring.
Spend about 70% working on escalations (customer issues), and 30% working on other departmental projects.
[Role-specific info]{.underline}
ATM: Provide support for the core TMOS platform and components (BIG-IP LTM and GTM), spanning networking layers and complex software/hardware interactions.
ASM: Support for web application firewalls and denial of servicedefense
AFM: Support for network layer firewalls and denial of service defense
Skills, attributes and experience we'd like to see:
Containerizing & Clustering: Compose, Docker, Dockerfiles, ECS, Helm, Kubernetes, Nginx, Vagrant
Configuration Management: Ansible, Chef, Cloudformation, Pipeline, Puppet, Jenkins, SaltStack, Terraform
CI/CD Implementation: Circle CI, GitLab, Jenkins, Mule, Spinnaker
NoSQL: Cassandra, ElasticSearch, Kafka, MongoDB, Redis
Open Sour
