Easter Seals Jobs

Title: Computer Specialist I

Onsite at the Belltown location (Downtown Seattle) 

This is an exempt salaried position

Hours: 8:30-5:00 M-F 

Annual salary is $66,000 - $73,000 annually DOE

*ETS strives to achieve pay equity and transparency as part of our goal to create an equitable workplace.  *

Working at Evergreen Treatment Services makes a big difference in our community! 

• ETS has been working to transform the lives of individuals and their communities through innovative and effective addiction and social services in Western Washington for over 50 years. Learn more about our mission and values.
• Change begins within. We strive to foster and sustain a diverse and inclusive community within our organization. Find out how we are working to achieve racial equity, health equity, and community justice.
• Our Clinic Services and REACH teams bring critical professional expertise and heartfelt compassion to the work they do every day to serve our most vulnerable community members. Check out the compelling stories told by our patients, clients, and staff members that provide more information and a clear picture regarding our organization's essential work. 

This dynamic position plays an important role in helping ETS accomplish our mission!

Job Summary: 

• The Computer Specialist I role is part of the IT team that supports ETS' mission by ensuring that all ETS staff have the essential IT tools and access needed to perform their job functions.
• This role makes a critical difference at ETS by ensuring that all IT resources and services are available whenever, wherever needed in a manner that protects ETS against cyber threats.

What you contribute to this role -- Responsibilities:

Help ETS succeed in carrying out our mission through working together with other staff to transform systems of harm and inequity to create different approaches to improving community health and safety through addressing substance use and homelessness. 

Assist with the organization-wide initiative to reimagine our interconnectedness within our community to overcome the aspects of our society and organizational culture shaped by white supremacy and settler colonialism.

Serve as the general contact for all IT service requests via phone or electronically.

Resolve issues independently escalated by other IT staff.

Carry out software upgrades and system design changes as assigned.

Setup and administer new Active Directory, email, and application accounts with proper permissions.

Review diagnostics and assess the functionality and efficiency of IT systems.

Work with third party support vendors such as Comcast, Lumen, Softchoice, and Pacific Office Automation to resolve related support tickets and minimize downtime.

Communicate with stakeholders to keep them informed of the status of their requests.

Ensure availability of client computers and application uptime in accordance with IT policies.

Complete special projects as assigned by the agency or supervisor.

Coordinate with the Help Desk team to provide technical support to all clinics during all times of operations, episodes of staff sickness or staff vacation in conjunction with the IT Manager. Note scheduled PTO in the IT Calendar.

Train new, current, and employees on hardware/software assets plus how to enter support tickets.

Provide quality service, act with integrity by responding in a timely manner, and letting staff know truthfully if you know how to fix the problem, or, if you don't communicate immediately you will research the issue further and get back to them as soon as possible.

Closely monitor the Help Desk ticket queue