Job Information
Nordstrom Communications Manager - Public Affairs, Issues Management & Crisis Communications (Hybrid - Seattle, WA) in Seattle, Washington
Job Description
The Corporate Communications team is responsible for promoting and protecting the Nordstrom’s brand and reputation with key external and internal audiences. As a Manager supporting public affairs, issues management, and crisis communication, you'll develop and execute strategic communications plans, monitor and assess reputational risks, lead real-time crisis response, and collaborate with teams across the business to anticipate and address complex issues.
A day in the life...
Develop and implement comprehensive communication strategies for various issues and crises affecting customers, employees, and stakeholders.
Create and maintain crisis communication plans, including activation criteria and response procedures.
Craft high-quality communications materials, including communication guidelines, talking points, fact sheets, social media content, employee communications, media statements, and coverage reports. Rapidly incorporate feedback from internal stakeholders and disseminate information to appropriate audiences.
Serve as a primary media contact during crises, ensuring accurate and timely coverage. Manage media inquiries, influence coverage, and cultivate relationships with key journalists.
Monitor current events, social trends, geopolitical developments, and the business landscape to anticipate potential reputational risks. Develop scenario plans and equip cross functional teams with messaging for various issues.
Lead the crisis communications team in executing the response plan during incidents. Coordinate with social media teams to address customer inquiries across platforms.
Partner with business units to support communication needs.
Coordinate with external agencies and crisis firms as needed.
You own this if you have...
Bachelor's degree in communications, Public Relations, related field or equivalent industry experience.
5+ years of experience in communications, with a focus on crisis management and public affairs.
Proven track record in successfully managing high-stakes communication scenarios.
Exceptional writing, editing, and verbal communication skills.
Demonstrated ability to prioritize and manage multiple projects under pressure.
In-depth understanding of social media dynamics and the current media landscape.
Proficiency in media monitoring tools and analytics.
Strong analytical and problem-solving capabilities.
Excellent interpersonal skills and ability to collaborate with diverse stakeholders.
Experience in developing and implementing crisis communication plans.
#LI-Hybrid
We’ve got you covered…
Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com .
© 2022 Nordstrom, Inc
Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.
Pay Range Details
The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.
Washington: $90,000-$175,000 annually
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_17-19.pdf
About Us
We’re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it.
Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.
CUSTOMER OBSESSEDWe strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.
OWNERS AT HEARTWe treat every interaction as an opportunity to make an impact and deliver excellence.
CURIOUS AND EVER CHANGINGWe approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.
HERE TO WINWe’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.
WE EXTEND OURSELVESWe treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.
Come on! Join us!
