Job Information
Presidio Cloud Support Engineer in Seattle, Washington
Description SEIZE THE OPPORTUNITY TO BE A PART OF SOMETHING GREAT! Presidio is on the leading edge of a technology-driven movement to transform the way business is done, for our customers and our customers' customers. Joining Presidio means immersing yourself in a culture of self-starters, collaborators and innovators who make real, lasting change in the marketplace via cutting-edge technology and business solutions. At Presidio, we know that it's our people that make the connections happen. WHY YOU SHOULD JOIN US? You will set your career on track for outstanding achievement with a company that knows no limits. Presidio is a leading a global digital services and solutions provider focused on Digital Infrastructure, Business Analytics, Cloud, Security & Emerging solutions. THE ROLE: Cloud Services Support Engineer Job Summary: Presidio is seeking a Cloud Services Support Engineer to join our team in a remote capacity. The Cloud Services Support Engineer will work with our customers on their mission-critical applications running on the AWS and Azure public clouds, providing both engineering guidance and technical support. Our team of engineers work hand in hand with our Professional Services teams, providing an end-to-end experience for our customers, and providing opportunities for career growth inside and outside of Cloud Managed Services. One thing about us - we don't like doing the same thing twice: our engineers work to improve our customer experience through automation, so we can continue to solve interesting problems for our customers! Travel Requirements: In this role you will be expected to travel up to 10%. It will be Remote based, with MT and PT working time zones preferred. Job Responsibilities: Provide expert technical support using engineering operational best practices to our growing number of Cloud Managed Services customers Utilize your deep experience and strong problem-solving skills to debug, resolve and provide root causes for complex issues with minimal escalation Assist with the enhancement of the Managed Services platform services via automation Frequently document resolutions to internal knowledge base and support cross training knowledge Managing intake and escalations to the client and internal teams, troubleshooting, and resolving technical issues and roadblocks Manage the optimization, redundancy, and stability of cloud systems, including proactive monitoring and management of assets Flexible and willing to work outside core business hours as required, including on call and escalation support. Location covering continental US timezones, MT and PT timezones preferred Required Skills: 3-5+ years of industry experience with: Cloud Infrastructure Operations and Support (AWS and Azure) Cloud systems engineering Cloud IAM and networking concepts and services Experience in monitoring setup and configuration, DataDog a plus Expert experience in core systems (VMs, Servers, Security Groups, Governance, Patching, Tagging) Extreme ownership to excute highly visible task, troubleshoot, and resolve new and complex technical issues in emergency situations Experience with Cloud computing toolsets - Terraform, Vault, Packer etc. Experience with EKS / Kubernetes Experience in a designated customer-focused support role Experience providing a personalized support experience with deeper knowledge of customer environment Firm grasp of TCP/IP networking and troubleshooting Understanding of cloud computing security concepts Good knowledge of distributed systems, APIs, cloud computing patterns, including automation Tremendous attention to detail Effective communication and collaboration skills; solid interpersonal skills conducive to a team environment Self-driven & motivated, with a strong work ethic and a
