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Who We AreJoin a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com. What We DoDefine business processes and system alignment. Translate business requirements into system definitions and solutions. Strategic partner, acting as liaison between the user community and the technical applications development staff (may include offshore staff). Resolve system problems to ensure customer processes run smoothly. Document business processes, training procedures, standard operating procedures, project status, etc. Implement system alignment with business processes. HOW YOU'LL CONTRIBUTE Technical and implementation focus is on providing standard applications to resolve business needs/issues. Participates in identifying business system requirements and related business/application solutions for a specific business need. Gathers customer requirements for customized system solutions and provides alternative solutions. Writes and maintains system documentation Provides training and support directly to internal customers. Required to perform duties outside of normal work hours based on business needs. Validate and/or create Quality Assurance Test Cases and/or perform testing. Other duties as assigned WHAT YOU'LL BRING Generally requires BS Degree or equivalent work experience Typically have 2-4 years of directly related experience. KNOWLEDGE, SKILLS, AND ABILITIES (KSAs) Has basic knowledge of general business environment/operation and has general cost benefit awareness. Solid working knowledge of standard features/functions of one or more application to field, analyze and resolve customer issues/problems. Good written and oral communication skills in order to define parameters to meet business requirements. Identifies/receives problem, researches alternatives, prepares presentations, drives solutions, tests to confirm, gains consensus, and implements solutions for defined business processes. Creates documentation of business processes, training procedures, and standard operating procedures. Has basic understanding of Data Analysis and/or relational databases. Has basic understanding of system integrations and supporting technologies. Basic knowledge of the Software Development Life Cycle Basic knowledge of Kanban and Agile Standard Microsoft Office skill set. Pay Range: $65,600 - $109,200 Annually This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location. What We OfferBy choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it's the right thing to do, but also because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring