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Job Description

NOTE: This position is offered as a hybrid role in the Seattle, WA area. You must be willing to work in office at the Nordstrom Seattle corporate office a minimum of 3 days/week to be considered for this position.

At Nordstrom we don't just sell cutting-edge fashion and accessories, we create it. Our talented fashion design team — the Nordstrom Product Group — develops, designs, produces and sources 16-plus private Nordstrom labels. From traditional to trendy, this team is shaping the styles and looks our customer love. And we have an opportunity for a Business Process Improvement Manager to join our team.

The ideal Business Process Improvement (BPI) Mgr. is a problem solver, change agent, and is committed to continuously improving the status quo. You will deliver business and technology processes supporting strategic initiatives for Nordstrom Product Group (NPG), and you will partner and collaborate cross functionally with stakeholders to identify ways to improve quality, speed, and low-value activities.

A day in the life…

• Engage key business partners to develop future state processes for strategic program initiatives, taking into consideration all critical business aspects to support business solution.

• Leverage process automation tools and identify opportunities to automate tasks and improve processes.

• Synthesize complex processes for various types of audiences at different levels of the pyramid.

• Approach work with a solution mindset, identifying and prioritizing enhancements to existing process, systems, tools, and analytics.

• Drive process improvements through constant, iterative review of processes ensuring solutions meet current and future business objectives.

• Collaborate and communicate effectively with NPG Technology and cross-functional partners to optimize process improvement that focuses on scalability and growth.

• Manage operational process design and improvement that focuses on designing a strong foundation to support the philosophy of the NPG organization.

• Use industry standard methodologies to conduct root cause analysis formulating problem statements, process assessments and a plan for improvement.

• Facilitate and support process design or improvement sessions with business end users providing them adequate support and training in Lean methodologies.

• Coach business partners on Continuous Improvement values and Lean principles to identify waste and deliver meaningful work to the business.

You own this if you have…

• 4-year degree in related field preferred or equivalent experience

• 5+ years related experience in Business Process methodologies and tools

• 2+ years of experience in product development and/or merchandising processes

• 1+ years of experience in Continuous Improvement and Lean principles

• Demonstrated project management skills, including strong organization and time management

• Clear and effective written and verbal communication and strong interpersonal skills

• Proficiency in process improvement tools (Mural, Visio), preferred

#LI-Hybrid

#LI-CH1

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away

• Life Insurance and Disability

• Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com .

© 2022 Nordstrom, Inc

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Pay Range Details

The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.

Washington: $80,000 - $155,000 annually

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_17-19.pdf

About Us

We’re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it.

Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.

CUSTOMER OBSESSEDWe strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.

OWNERS AT HEARTWe treat every interaction as an opportunity to make an impact and deliver excellence.

CURIOUS AND EVER CHANGINGWe approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.

HERE TO WINWe’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.

WE EXTEND OURSELVESWe treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.

Come on! Join us!