Job Information
Belcan Advanced Technical Service Associate in Scottsdale, Arizona
Advanced Technical Service Associate
Job Number: 352981
Category: Help Desk / Support
Description: Job Title: Advanced Technical Service Associate
Pay Rate: Up to $33.57 /hr DOE
Location: Scottsdale, AZ
Zip Code: 85257
Start Date: Right Away
Job Type: Contract
Schedule: 1st shift
Keywords: #ITtech #scottsdalejobs #nowhiring
Department of Defense Secret security clearance is required at time of hire.
JOB RESPONSIBILITES:
Provides technical support to field engineers, technicians, engineering, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems
Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software
Reports design, reliability and maintenance problems or bugs to design engineering/software engineering
May be involved in customer installation and training
Provides support to customer/users where the product is highly technical or sophisticated in nature
Interacts directly with the customer/user where the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background
Provides technical service management and technical support for customer programs
Assures all repairs are in accordance with company policy and procedure and customer quality requirements
REQUIRED QUALIFICATIONS:
Must be a US Citizen
Department of Defense Secret security clearance is required at time of hire
Associate's degree or equivalent is required plus a minimum of 3 years of relevant experience
Sec + or other IAII certification required at time of hire
Network/ IT systems management
SQL server
Software administration
Troubleshooting in a windows environment
Experience with failure and root cause analysis reporting
Direct customer service and/or direct customer interaction experience is a plus
Knowledge of CA Spectrum One Click software suite.
Experience with Oracle CRM
Microsoft Terminal Server
HBSS
Anti-Virus
Network monitoring tools
Asset management software
Microsoft Windows Active Directory tools a big plus
Support of DoD or DHS systems is desired
If you are interested in this role, please apply via the apply now link provided. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract, temporary, temp-to-hire, and direct assignments. We are the employer of choice for thousands worldwide. For more information, please visit our website at Belcan.com
EOE/F/M/Disability/Veterans
#cjobs
Location: Scottsdale , AZ
Minimum Experience (yrs): 3+
Required Education: Associate (AA, AS...)
Benefits:
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