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Job Description

About us

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $44 billion. Our Mission is to enable our customers to make the world Healthier, cleaner and Safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing efficiency in their laboratories, we are here to support them. Our team of more than 125,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com .

Position Summary:

As a Senior Customer Care Representative, you will provide the highest level of professional, efficient customer service for our critical customers. This includes focusing on 'first-time resolution', which means resolving customer issues or inquiries during their initial contact with us without the need for further follow-up. You will need to demonstrate this level of service while supporting business development and sales growth. This role offers a hybrid work environment.

Role Responsoibilities:

• Deliver and maintain unparalleled service, working with all departments to accelerate the customer experience.

• Support the overall strategy for assigned accounts, incorporating business unit-level account goals and objectives.

• Participate and support with regular account reviews and business updates to key partners, and proactively communicate critical opportunities or issues internally, including forwarding leads to sales for qualification.

• Record all activity within the Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems.

• Communicate effectively with customers and employees, working together for outstanding results.

• Ensure compliance with processes around regulated activities and follow the company’s quality systems, ISO 9000, and operating procedures.

• Maintain a professional and positive outlook whilst being committed to the core values of Integrity, Intensity, Innovation and Involvement.

• Involvement in identifying and defining problem areas for improvement.

Skills and Experience:

• Tertiary qualifications in science or a related degree are preferred.

• Experoience within a customer facing role or a customer care type role

• Strong experience across the MS Suite

• Ability to remain professional and composed when presented with complicated circumstances.

• Strong results focus and attention to detail.

• Excellent interpersonal skills with the ability to achieve results.

We offer competitive compensation and benefits packages, along with opportunities for professional growth and development. If you are a motivated individual with a passion for demand planning and inventory management, we invite you to apply for this exciting opportunity. Watch as our colleagues explain 5 reasons to work with us (https://jobs.thermofisher.com/global/en/5-reasons-to-work-at-thermo-fisher-scientific) .

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.