Job Information
Ellis Medicine Performance Improvement Specialist in Schenectady, New York
SECTION I
BASIC FUNCTION:
Under the direct supervision of the Director of Business Intelligence & Sustainment Strategies or the Director of Performance Improvement, the Performance Improvement Specialist coordinates activities to collect, aggregate, analyze and report data to support organizational performance improvement and sustainment initiatives. The Performance Improvement Specialist works collaboratively with hospital and medical staff to ensure patient safety, patient satisfaction, and improve both clinical outcomes and systems. This position is responsible for the coordination of mandatory measures and performance improvement teams, aggregating and reporting quality data to support medical staff credentialing, and identifying NYS and other regulatory agency reportable events for further investigation. The Performance Improvement Specialist is responsible for working with other leadership within the Performance Excellence Department to evaluate, design, implement, and sustain performance improvement and service excellence strategies for the organization.
SECTION II
EDUCATION AND EXPERIENCE REQUIREMENTS:
BS in nursing or health related field is preferred. Current experience in hospital-based performance improvement and knowledge of regulatory requirements (i.e., The Joint Commission, DOH, IPRO, CMS) is essential. Proficiency in desktop computer and statistical applications required. Excellent written and interpersonal communication skills, demonstrated leadership and facilitation skills are essential for this role.
SECTION III
PHYSICAL REQUIREMENTS:
See attached Physical Job Requirements
SECTION IV:
MAKING ELLIS EXCEPTIONAL (MEE) BEHAVIORS & STANDARDS
SECTION V:
RESPONSIBILITIES OF THE POSITION:
Quality
Participates in organizational improvement activities across the following domains:
Service excellence and patient advocacy
Quality, patient safety, and infection control practices
Risk management and regulatory compliance
Participates with organizational readiness and compliance with external agencies including TJC, CMS and DOH.
Works within the Performance Excellence Department and with key stakeholders, to develop plans to continually improve performance against core measures, regulatory standards, and strategic initiatives.
Collaborates with organizational leadership to develop actionable plans of correction for untoward or near-miss events
Patient Experience
Develops strategies that will allow Ellis Medicine to continually improve the patient and family experience.
Collaborates with the Director of Business Intelligence & Sustainment Strategies and the Director of Performance Improvement to enhance patient satisfaction results.
Assists department leaders in identifying and addressing operational issues which impact patient satisfaction.
Maintains up-to-date knowledge of regional and national benchmarks, survey tools and customer service initiatives.
Project Management
Facilitates performance improvement through Lean methodologies; identifying, designing and evaluating performance improvement initiatives.
Works directly with key stakeholders to operationalize plans into actions.
Continuously evaluates initiatives and actively leads solutions
Collaborates with leaders to develop and reinforce metrics for improvement opportunities
Supports Ellis Strong initiatives.
Manages project time lines.
Leadership
Works directly with the Director of Business Intelligence & Sustainment Strategies and the Director of Performance Improvement to further develop leadership skills in service excellence, change management, Quality Assurance, Organizational Performance, and Lean methodologies.
Demonstrates commitment within and across multi-disciplinary teams.
Works directly as an active member of an interdisciplinary team.
Cultivates engagement and commitment across interdisciplinary teams
Demonstrates an ability to quickly adapt to change
Effectively communicates within a large and diverse organization.
Knowledge
Researches, stays informed of and shares best practices from the healthcare industry, project management/performance improvement methodology and operations.
Skills & Abilities
Developing facilitation of diverse multidisciplinary teams and challenging practices.
Knowledgeable of performance improvement principals and Lean methodologies.
Willingness to be a major contributor on teams.
Willingness to continually develop communicate strategies.
Demonstrates data collection skills.
Demonstrates proficiency with MS Office Suite and ability to manipulate data for analysis.
Demonstrates the ability to manage multiple priorities and consistently deliver excellence in process outputs.
Demonstrates excellent oral and written communication and presentation skills.
Willingness to follow good documentation and change control practices.
Salary Range: $24.75-$36.53/hour Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.
