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This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12304084

TheCustomer Account Coordinatorfacilitates the day-to-day business needs of customer(s), proactively providing track and trace services, and following standard operating procedures to problem solve. This position reports to the Strategic Account Manager, or Operations Manager

\ Responsibilities\ \

• Entering orders into the system according to customer standard operating procedures.
• Verifying pertinent shipment information such as purchase order number, pick up number, delivery number, shipper information and hours of operation, receiver information and hours of operation, quantities, and special requirements
• Trouble-shooting any issues arising during the verification process.
• Escalating issues to carrier or customer account managers in a timely manner when necessary.
• Escalation of issues via the proper customer channels, as directed by the customer account manager.
• Customer updates provided as requested.
• Track and maintain customer records, this could include, but not limited to; customer standard operating procedures, contacts, rates quoted to the customer and freight won versus lost, to contribute to pricing database.
• Problem resolution directly with client.
• Setting pick up or delivery appointments and entering appointments in the system.
• Trouble-shooting any issues arising pertaining to the appointment process.
• Determining carrier ETA for pick up and flagging any potentially late pick-ups to carrier and customer account managers.
• Determining carrier ETA for delivery and flagging any potentially late deliveries to carrier and customer account managers.
• Provide ad-hoc information to carriers as requested, or forward request to carrier account manager if necessary.
• Duties as assigned by management, this could include, but not limited to; responsibility to cross train with other operations representatives on each others areas of responsibility.
• Accounts receivable and collections.