Easter Seals Jobs

Description

We are offering a contract to hire employment opportunity for an IT Support Analyst based in Savannah, Georgia. This role is pivotal in providing advanced technical support and solutions to our clients. The IT Support Analyst will be tasked with handling escalated issues from first-level support, performing exhaustive troubleshooting, and ensuring the timely resolution of technical problems.

Responsibilities:

• Address and resolve escalated technical issues efficiently.

• Conduct advanced troubleshooting of both hardware and software issues.

• Manage and maintain client IT infrastructure, including servers, workstations, and network devices.

• Install, configure, and upgrade operating systems, software applications, and hardware components.

• Monitor system performance and security, implementing necessary updates and patches.

• Assist with the deployment and management of backup cloud services and solutions.

• Create and maintain detailed documentation of IT processes, configurations, and support activities.

• Collaborate with other IT team members and departments to ensure seamless service delivery.

• Provide excellent customer service and maintain strong client relationships through effective communication and problem-solving.

Requirements

• Proficiency in Computer Hardware is necessary.

• Must have experience with Active Directory.

• Familiarity with Windows OS is required.

• Knowledge of O 365 is essential.

• Experience with Azure Active Directory is a must.

• Ability to troubleshoot and resolve technical issues.

• Excellent communication skills to effectively interact with team members and clients.

• Strong analytical and problem-solving skills.

• Ability to work independently and as part of a team.

• Willingness to continuously update skills and knowledge in IT trends.

• Must have relevant IT certifications.

• Bachelor's degree in Information Technology or related field is preferred.

• Prior experience in a similar role is advantageous.

• Must be available to work outside of regular business hours when necessary.

• Strong organizational skills and ability to manage multiple tasks simultaneously.

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .