Easter Seals Jobs

desktop engineer.

• savannah , georgia

• posted august 16, 2024

job details

summary

• $300,000 - $500,000 per year

• permanent

• bachelor degree

• category computer and mathematical occupations

• reference1062317

job details

job summary:

Location: Bethesda, MD

Position Summary/Overview:

Key Concepts Knowledgebase, LLC., is seeking a Desktop Engineer (Level I) for a project at

a large NIH support organization. The successful candidate will work with our IT managers,

engineers, technicians, and the client to ensure the expectations of both parties are fulfilled in

a timely, cost-effective manner.

The Desktop Engineer (Level I) responsibilities are as follows:

? Configure and install various IT hardware and application systems such as desktops,

printers, peripherals. routers, servers, switches, Wi-Fi antennas, Network security

devices, Access control system any other application once given the necessary

procedures and authorization.

? Troubleshooting IT related issues on Windows operating systems, printers and

Microsoft applications.

? Develop installation schedules, prepare and create installation packages.

? Prepare documentation for configuration changes at each site and supporting test

reports.

? Assist in development of a training plan for site personnel on the use of equipment in

collaboration with the training manager.

? Coordinate post installation operations and maintenance support.

? Configure and troubleshoot generic basic Mac-OS device issues.

Qualifications:

Knowledge, Skills and Abilities:

? Must be detail-oriented, organized, and can work under tight deadlines.

? Must have a comprehensive knowledge of generic IT hardware devices.

? Must have the ability to read and understand installation guides, wiring drawings, system

requirements and site-specific installation policies/procedures.

? Must have excellent analytical skills in troubleshooting IT hardware installation,

application setup, and maintenance, testing capabilities, problem identification, and/or

resolution.

? Must understand how to configure IT hardware, and/or be able to communicate with

engineering for directives on newer system's configuration.

? Must have competencies in testing/verifying proper operation of all hardware installations

with direction from the engineering staff or IT administration.

Technical Requirements (required and desired - specify):

Required-

? Excellent written and verbal communication skills with the ability to communicate very

well with users, peers and managers.

? Knowledge of IT Hardware systems and their configurations

? Experience troubleshooting IT Hardware systems.

? 3+ years progressive experience in hardware installations or as a Tier II Customer Support

Representative in a federal government IT service delivery operation chartered with large

scale, multi-faceted IT support.

? Must have at least one of the following certs: CompTIA+, CompTIA-Network+ and

CompTIA- Server+.

Desired:

? NIH experience

? Public Trust

Training and Certifications:

Education:

? GED with a minimum of 5+ years' years demonstrated related work experience in a large

multi-platform Information Services environment.

? HDI institute certifications

? ITIL Certified

Other:

? Must be able to obtain and/or pass a public trust background check. Must be able to work

flexible hours and multiple locations.

location: Savannah, Georgia

job type: Permanent

salary: $300,000 - 500,000 per year

work hours: 8am to 4pm

education: Bachelors

responsibilities:

Location: Bethesda, MD

Position Summary/Overview:

Key Concepts Knowledgebase, LLC., is seeking a Desktop Engineer (Level I) for a project at

a large NIH support organization. The successful candidate will work with our IT managers,

engineers, technicians, and the client to ensure the expectations of both parties are fulfilled in

a timely, cost-effective manner.

The Desktop Engineer (Level I) responsibilities are as follows:

? Configure and install various IT hardware and application systems such as desktops,

printers, peripherals. routers, servers, switches, Wi-Fi antennas, Network security

devices, Access control system any other application once given the necessary

procedures and authorization.

? Troubleshooting IT related issues on Windows operating systems, printers and

Microsoft applications.

? Develop installation schedules, prepare and create installation packages.

? Prepare documentation for configuration changes at each site and supporting test

reports.

? Assist in development of a training plan for site personnel on the use of equipment in

collaboration with the training manager.

? Coordinate post installation operations and maintenance support.

? Configure and troubleshoot generic basic Mac-OS device issues.

Qualifications:

Knowledge, Skills and Abilities:

? Must be detail-oriented, organized, and can work under tight deadlines.

? Must have a comprehensive knowledge of generic IT hardware devices.

? Must have the ability to read and understand installation guides, wiring drawings, system

requirements and site-specific installation policies/procedures.

? Must have excellent analytical skills in troubleshooting IT hardware installation,

application setup, and maintenance, testing capabilities, problem identification, and/or

resolution.

? Must understand how to configure IT hardware, and/or be able to communicate with

engineering for directives on newer system's configuration.

? Must have competencies in testing/verifying proper operation of all hardware installations

with direction from the engineering staff or IT administration.

Technical Requirements (required and desired - specify):

Required-

? Excellent written and verbal communication skills with the ability to communicate very

well with users, peers and managers.

? Knowledge of IT Hardware systems and their configurations

? Experience troubleshooting IT Hardware systems.

? 3+ years progressive experience in hardware installations or as a Tier II Customer Support

Representative in a federal government IT service delivery operation chartered with large

scale, multi-faceted IT support.

? Must have at least one of the following certs: CompTIA+, CompTIA-Network+ and

CompTIA- Server+.

Desired:

? NIH experience

? Public Trust

Training and Certifications:

Education:

? GED with a minimum of 5+ years' years demonstrated related work experience in a large

multi-platform Information Services environment.

? HDI institute certifications

? ITIL Certified

Other:

? Must be able to obtain and/or pass a public trust background check. Must be able to work

flexible hours and multiple locations.

qualifications:

• Experience level:

• Education: Bachelors

skills:

• Oracle

• APIEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.