Job Information
Sarasota County Government 311 Customer Service Representative in Sarasota, Florida
Start Here. Grow Here. Stay Here.
Joining Sarasota County's 311 team means you'll be working in a fast-paced, high-volume position that responds to inquiries for all 17 departments of the Sarasota County government. In this role you will receive, research, refer and respond to the general public and county employees for government services. Come and apply today!
Determine what type of service is being requested and respond to citizen requests.
Furnish callers with service request tracking numbers and work orders for follow-up inquiries.
Receive telephone calls from the general public and county employees for the purpose of obtaining County services or information.
Advise callers of the projected service, time completion, and status of their requests.
Document caller information and the nature of the request and enter it into a work/assetmanagement system.
Work Hours:Monday - Friday, 8:00 a.m. - 5:00 p.m.
About You
Minimum Qualifications:
- High School Diploma or equivalent education.
Preferred Qualifications:
One year of experience in a clerical or customer service environment.
Working knowledge of computer software dealing with public response.
About Everything Else
Starting Pay Rate: $18.00/hr
Our interview process could include phone interview(s), Microsoft Teams video interview(s), and/or in-person interview(s).
If you are selected to join our team, you will need to present the following items on your first day:
1. I-9 Acceptable Documents to show your identity and authorization to work. Use this link to learn more and review the different document options: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents{rel="noopener noreferrer" target="_blank"}
- If your position requires a Florida Drivers License, this must be one of your documents. (Your Florida Drivers License can serve as one of your documents listed in link above - List B Documents.)
2. U.S. Social Security Card (signed, physical card). This is a requirement of our Payroll Department and failure to provide this document could jeopardize timely compensation. (Your U.S. Social Security Card can serve as one of your documents listed in link above - List C Documents.)
Benefits:
- Enjoy great benefits including Health, Dental, Vision, and Life Insurance, Short-Term and Long-Term Disability, Flexible Spending Accounts, Employee Assistance Program (EAP), Florida Retirement System (FRS) and many, many more!Choose one of three great medical plans, including one with a $0 premium option, with completed preventative visits!
- For more information about employee benefits, please click this link or visit SCGov.net{rel="noopener noreferrer" target="_blank"} for additional information.
- Utilize our award-winning wellness program including free gyms at multipleSarasota County Government locations.
- Enjoy 11 paid holidays, 3 personal days and 16 paid vacation days in the first year of full-time employment with increasing accrual rates with years of service. (That adds up to a possible 30 days off in your 1st year!)
A different blend of voices prompt better conversations, choices and results for everyone. Sarasota County - Many Voices, One Team.
We celebrate and value the experiences, backgrounds, perspectives, talents and strengths that make us different.
Our vision is to attract, develop, retain and engage a talented workforce broadly representative of the citizens and communities we serve. To further value creativity, innovation, collaboration and great customer service - internally and externally.
A job applicant with a disability who requires reasonable accommodation to participate in the application/selection process is requested to mak known the need for an accommodation to Human Resources or appropriate county staff members. For assistance with the application, please call 941-861-5353.
Sarasota County prohibits discrimination in all services, programs or activities. View the complete policy at scgov.net (keywords: ADA Compliance).
Sarasota County Government is a Tobacco-Free/Drug-Free Workplace.
