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Concentrix Sr. Technical Representative, IT Operations in Sao Paulo, Brazil

Job Title:

Sr. Technical Representative, IT Operations

Job Description

Responsibilities:

  • Troubleshoot connectivity issues:

  • Network

  • File Shares

  • Software

  • Support operation of Operating Systems (Windows and Mac OS).

  • Deal with hardware and application support queries and issues reported to the support desk and escalated to the IT Operations Engineers.

  • Escalate issues and involve experts wherever required to resolve issues as quickly as possible.

  • Work with other IT team members regarding new branch builds and upgrades.

  • Maintain and demonstrate a general knowledge of company guidelines and procedures.

  • Maintain IT records and tracking for your responsibilities.

  • Use tools and methodologies to load, copy and customize operating system configurations for deployment.

  • Ensure that supported customer completes the approved work request with the date and time of submission.

  • Resolve third-tier technical hardware and software issues.

  • Monitor server and network performance; assist with system initiatives, performance and process improvement, implementation, and assigned projects.

  • Redirect/escalate problems to appropriate resources.

  • Track hardware and software inventory.

  • Explain technical issues in a clear and simple way and giving step-by-step instructions.

  • Provide and accurate customer feedback and recommending new products.

  • Maintain system functionality by testing computer components.

  • Achieve computer stem objectives through collecting relevant data, identifying and evaluating options and suggesting a course of action.

Requirements:

  • Diploma or studying Computer Science or any related career.

  • Availability to work from 1PM to 10PM

  • B2/B2+ English Proficiency.

  • At least 1 year of experience in similar positions - IT technical support.

  • Knowledge in the management of Windows & Mac OS network configuration.

  • Knowledge in PC Maintenance.

  • Knowledge in PC Repair.

  • Knowledge managing DNS and Active Directory.

What you get from us?

  • Remuneration based on technical skills

  • We have a performance Bonus.

  • Private medical plan.

  • Life and disability insurance.

  • Discounts program.

Location:

BRA SAO PAULO Rua Tagipuru, 906 Barra Funda

Language Requirements:

Time Type:

Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)

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