Easter Seals Jobs

Job Description

Hybrid: Work physically at General Motors 3 times per week (TUE-THU)

Role:

CCA - Service Development is the organization responsible for creating strategies, programs and process to maintain Chevrolet vehicles making their maintenances or any other services needed in our dealers, through all its lifecycle. Our vision is to Chevrolet Service be recognize as a trusted choice that fits customers’ lifestyle with convenience that delights and creates confidence in ownership, inspiring future vehicle purchases. This function will have a direct relationship with several areas (parts, legal, Marketing, Dealers, global teams, etc.) to development programs that will guarantee customer retention and profitability in service operations.

Main responsibilities are:

This position will be the Program owner of specific initiatives to increase customer retention and improve customer experience in our dealers. In that way, some of the main activities are:

• Develop and research new strategies/programs. (Benchmark in all South America markets to identify best practices)

• Define or improve program process, standards and KPI.

• Define training strategy or material needed to launch/reinforce services programs.

• Define best implementation strategy of new methodology/new programs.

• Define KPI, objectives, identify best data sources to measure program performance.

• Monitor Reports and evaluate results.

• Support field team and dealers in any requirements related to launched programs.

• Continue updating and improving programs.

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Additional Job Description

Qualifications and Skills (Mandatory):

• Bachelor's degree in any area (Management, Engineering, etc)

• Fluency in English (mandatory)

• Experience in process design and mapping, focusing on improvements and customer retention

• MS proficiency (specially Excel, Power Point)

• Data analytics knowledge (specialty Cognos , Knime, BI Tools, etc)

• High level of interpersonal skills to work effectively with others

• Communication skills

• High level of analytical ability

• Self motivated and seeks empowerment

• Creativity

Preferred Qualifications:

• Spanish language will be a plus

• Knowledge of Dealer process and mechanical aptitude will be a plus

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About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about:

Our Company (https://search-careers.gm.com/en/working-at-gm/)

Our Culture

How we hire​​​​​​​ (https://search-careers.gm.com/en/how-we-hire/)

Our diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility.

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The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.