Job Information
Hyatt Team Leader - Housekeeping/Public Area in SANYA, China
Description:
§ 与副经理一起准备每周工作日程安排表，确保他们反映行业需求和主要的绩效指示。
Works with the Assistant Manager to prepare weekly work schedules, making sure that they reflect business needs and other key performance indicators.
§ 分配和保存主管钥匙记录。
Issues and keeps record of master keys.
§ 准备和分配房态记录。
Prepares and issues Room Status Report.
§ 递送“做夜床”的赠品。
Distributes “Turndown” amenities.
§ 为客房部服务员分配工作和指责。
Assigns duties and responsibilities to Housekeeping Attendants.
§ 为上一班次的领班收集报告。
Collects report from previous shift Team Leaders.
§ 从上一班次的领班那里获得并跟进需解决的工作。
Obtains and follow-up handover work from previous shift Team Leaders.
§ 检查客房。
Inspects guest rooms.
§ 检查服务员的“做夜床”的服务标准。
Checks the standard of “Turndown” services by Attendants.
§ 根据房态情况与前厅部联系。
Liaises closely with the Front Office regarding guestroom status.
§ 上报并跟进维修和保养情况。
Reports and follow-up on repair and maintenance.
§ 通过电话传输系统更新房态。
Updates room status via telephone interface system.
§ 上报客人的不满意意见。
Reports adverse guest comments.
§ 上报遗失和破损的物品。
Reports lost and damaged items.
§ 为贵宾，有特殊要求和常住客人的房间准备相应的欢迎赠品和其他小礼品。
Prepares appropriate welcome and other amenities for V.I.P. rooms, special request rooms, and long stay guest rooms.
§ 确保给客人提供最基础的品牌标注服务外，如果有适当的时机也要给客人提供多种选择的服务。
Ensures all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
§ 帮助并确保工作要围绕凯悦温情及客房部20之最展开。
Assists in making sure that all Touches of Hyatt and the Rooms Top 20 have been implemented.
§ 坚持发扬“群策群力”的精神，确保全体前厅员工以协助和灵活的态度与其他部门合作。
Ensures Housekeeping Attendants work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
§ 根据消费者审计报告的结果，确保相关改进措施的跟进执行。
Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
Primary Location: CN-46-Sanya
Organization: Hyatt Regency Tianli Bay
Job Level: Full-time
Job: Housekeeping/Laundry
Req ID: SAN030971
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
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