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Cash Management Senior Service Officer

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Fecha: 24 dic 2024

Ubicación: Santo Domingo Este, 01, DO

Empresa: Scotiabank

ID de la solicitud: 213438

Únase a un equipo ganador con un propósito claro, comprometido con el logro de resultados en una cultura inclusiva y de alto desempeño.

Purpose

Contributes to the overall success of the Cash Management Services business unit by ensuring specific individual goals, plans, initiatives and assigned tasks are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted follow governing regulations, internal policies, and procedures and are completed with a high degree of accuracy.

Accountabilities

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.

• Provides an excellent customer experience by taking responsibility for and ensuring ongoing service for new and existing clients

• Maintains up-to-date knowledge and understanding of relevant Commercial and Small Business products, processes, and policies, including completing internal training, and reviewing appropriate news items and publications.

• Participates as an active partner, and initiates changes by working with stakeholders and business lines to resolve issues, remove roadblocks, reduce costs, and improve services.

• Responds promptly and effectively to service inquiries, concerns, and complaints from Banking partners, with the ability to:

 Resolve servicing issues and reduce business and client impact with managerial direction as required.

 Analyze situations and present sound recommendations and decisions to overcome any obstacles and escalating if required.

 Facilitate decision making processes by providing timely, meaningful, and easily available data.

• Understand how the Bank’s risk appetite and risk culture should be considered in daily activities and decisions.

• Contributes to the overall Pulse Score by championing opportunities to enhance the customer experience.

• Actively pursues effective and efficient operations of respective areas, while ensuring the adequacy, adherence to and effectiveness of business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook, and the Scotiabank Code of Conduct.

• Champions a high-performance environment and contributes to an inclusive work environment.

• Perform other related duties as assigned.

Education / Experience

• Post-Secondary Education

• Minimum of 2 years of relevant working experience (Commercial / Small Business) in Financial Services or related industry.

• Proven customer service skills, as well as flexibility to adapt to changing environments.

• Experienced and knowledgeable of Business Banking credit as it applies to the Corporate, Commercial and Small Business Bank’s policies & procedures, products & services, and security & collateral documentation.

• Strong knowledge and experience in the setup and execution of onboarding accounts, products & services, and loan/funding.

• Fluency in English (written & verbal) and Organizational Skills.

• Working knowledge of Microsoft Office (Excel, Word, and Outlook).

Ubicación(s): República Dominicana : Santo Domingo : Santo Domingo Este || República Dominicana : Santo Domingo : Santo Domingo Norte || República Dominicana : Santo Domingo : Santo Domingo Oeste

Dirección de trabajo: Zona Franca Las Americas

Scotiabank es un banco líder en las Américas. Inspirándonos en nuestro propósito corporativo, “por nuestro futuro”, ayudamos a nuestros clientes, sus familias y sus comunidades a lograr el éxito a través de una completa gama de asesoría, productos y servicios en los sectores de banca personal y comercial, gestión patrimonial, banca privada, corporativa y de inversión, y mercados de capital.

[En Scotiabank, valoramos las habilidades y experiencias únicas que cada persona aporta al Banco y nos hemos comprometido a crear y mantener un entorno inclusivo y accesible para todos. Si necesitas algún tipo de adaptación (como, por ejemplo, un lugar accesible para la entrevista, documentos en formato alternativo, un intérprete en lengua de señas o tecnología de asistencia, entre otras cosas) durante el proceso de reclutamiento y selección, indícalo a nuestro equipo de Reclutamiento. Si necesitas apoyo técnico,haz clic aquí (https://www.scotiabank.com/careers/en/careers/technical-support-for-applicants.html) . Los candidatos deben postularse directamente en línea si desean ser tomados en cuenta para este puesto. Agradecemos a todos los candidatos por su interés en esta oportunidad profesional en Scotiabank, pero solo nos comunicaremos con aquellos que hayan sido seleccionados para una entrevista.